Guest Service Agent

Job Summary
We are seeking an energetic and dedicated Guest Service Agent to join our dynamic hospitality team! In this vital role, you will be the friendly face and helpful voice that welcomes guests, ensures their needs are met with enthusiasm, and creates memorable experiences from check-in to check-out. Your positive attitude and exceptional customer service skills will set the tone for our guests’ stay, making them feel valued and cared for throughout their visit. This position offers an exciting opportunity to be at the heart of the hospitality experience, providing personalized service in a vibrant resort or hotel environment.

Duties

• Greet guests warmly upon arrival, providing a welcoming first impression that embodies our hospitality standards
• Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software
• Handle guest inquiries, requests, and complaints with professionalism, ensuring swift resolution and guest satisfaction
• Coordinate reservations, room assignments, and special requests to enhance guest experiences
• Assist with night audit procedures, balancing accounts and preparing reports to ensure financial accuracy overnight
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest enjoyment
• Maintain excellent phone etiquette when communicating with guests and team members across multiple channels

Requirements

• Proven experience in hotel management or front desk operations within a hospitality setting
• Strong customer service skills with a friendly, proactive approach to guest relations
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively
• Knowledge of hotel management systems, multi-line phone systems, and night audit procedures preferred
• Excellent communication skills, including phone etiquette and clear verbal interaction
• Ability to handle high-pressure situations with professionalism and patience
• Previous experience in resort or hotel environments is a plus; familiarity with guest services and hospitality management is essential

Join us in creating extraordinary guest experiences! We value energetic individuals who thrive on delivering exceptional service while fostering a warm, welcoming atmosphere. This paid position offers an exciting chance to develop your hospitality career while making a positive impact on every guest’s stay.

Job Type: Part-time

Pay: From $9.00 per hour

Work Location: In person

Salary : $9