Front Desk Executive

Quality Inn & Suites is an upper mid-scale hotel focused on delivering exceptional guest satisfaction while maintaining strong occupancy and operational excellence. We are seeking a professional, detail-oriented Front Desk Agent who understands the importance of first impressions, consistency, and service quality. This role is critical to ensuring smooth daily operations, positive guest experiences, and repeat business.

Key Responsibilities:

• Provide a professional, welcoming, and efficient check-in and check-out experience for all guests
• Consistently deliver high-quality customer service aligned with brand standards and guest expectations
• Manage reservations, room assignments, and billing accurately using the property management system
• Actively identify guest needs and resolve concerns promptly to maximize satisfaction scores
• Maintain a strong working knowledge of hotel services, amenities, local attractions, and policies
• Support occupancy goals by ensuring accurate room availability, upselling when appropriate, and minimizing errors
• Handle phone calls, emails, and in-person inquiries with clarity and professionalism
• Maintain confidentiality and security of guest information at all times
• Coordinate effectively with housekeeping, maintenance, and management to ensure room readiness and service continuity
• Follow cash handling, audit, and reporting procedures with accuracy and accountability
• Maintain a clean, organized, and professional front desk and lobby environment

Service & Performance Expectations:

• Uphold a guest-first mindset focused on satisfaction, retention, and positive reviews
• Demonstrate reliability, punctuality, and consistency in attendance and performance
• Represent the hotel brand with professionalism in appearance, communication, and conduct
• Remain calm, solution-focused, and courteous in high-volume or high-pressure situations
• Contribute to a positive team culture that supports operational efficiency and occupancy growth

Qualifications:

• Prior hotel front desk or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Basic computer proficiency and comfort with hotel systems
• Professional demeanor and strong attention to detail
• Flexible availability, including evenings, weekends, and holidays

What We Offer:

• A stable, well-managed work environment
• Consistent scheduling and clear expectations
• Training aligned with brand and service standards
• Opportunities for advancement within hotel operations
• A team-focused culture that values accountability and guest satisfaction

Job Type: Part-time

Pay: $16.90 per hour

Work Location: In person

Salary : $17