What are the responsibilities and job description for the Front Desk Associate position at Quality Inn and Suites?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply, as they will enhance our guest services.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations and provide information about hotel amenities and services.
- Respond to guest inquiries and resolve issues promptly, ensuring guest satisfaction.
- Operate phone systems to manage incoming calls and relay messages effectively.
- Maintain accurate records of guest accounts and transactions.
- Assist with night audit duties as required, ensuring all financial transactions are correctly processed.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Uphold hotel policies regarding safety, security, and confidentiality.
Requirements
- Previous experience in a hotel or hospitality environment is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and handling phone systems.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Multilingual abilities are a plus; proficiency in additional languages enhances communication with diverse guests.
- Excellent organizational skills and attention to detail.
- Strong interpersonal skills with the ability to work well in a team-oriented environment.
- Familiarity with front desk operations and reservation systems is advantageous.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: From $14.05 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $14