What are the responsibilities and job description for the Front desk Associate - Evening Shift - 4 pm to 12 Am position at Quality Inn and Suites?
Job Overview
Join our dynamic hospitality team as a Front Desk Associate working the evening shift from 4 pm to 12 am! This energetic role is perfect for motivated individuals passionate about delivering exceptional guest experiences. As the first point of contact, you will create a welcoming atmosphere, manage guest inquiries, and ensure smooth operations during evening hours. Your enthusiasm and professionalism will help foster memorable stays and build lasting guest relationships in a vibrant resort environment.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage check-in and check-out procedures efficiently using hotel management software
- Handle guest requests, inquiries, and complaints with enthusiasm and problem-solving skills
- Operate multi-line phone systems to answer calls promptly and direct them appropriately
- Conduct night audits to reconcile daily financial transactions accurately
- Maintain guest records, reservations, and billing information with attention to detail
- Ensure the front desk area remains organized, clean, and inviting throughout your shift
Skills
- Strong background in hospitality management and customer service excellence
- Multilingual abilities or bilingual skills to assist diverse guests effectively
- Experience in hotel management systems and night audit procedures
- Exceptional phone etiquette and proficiency with multi-line phone systems
- Knowledge of guest relations, resort operations, and hotel experience preferred
- Ability to handle guest concerns with professionalism, patience, and tact
- Excellent communication skills to foster positive guest interactions and teamwork
Join us in creating memorable guest experiences during the evening hours! We value energetic individuals who thrive in fast-paced hospitality settings and are eager to contribute to our welcoming environment. All roles are paid positions committed to providing a positive work experience while delivering top-tier service to our guests.
Pay: $13.00 - $14.00 per hour
Work Location: In person
Salary : $13 - $14