What are the responsibilities and job description for the Front Desk Agent position at Quality Inn and Suites?
Job description
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
- Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
- Close guest accounts at time of check out and ascertain satisfaction.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned
Qualifications:
- Customer service contact experience
- Accurate cash handling experience
- Excellent verbal communications
- Ability to operate computer and office equipment
- Positive attitude, outgoing and friendly
- Ability to handle pressure with poise and finesse
- Professional image in dress and mannerisms
Contact & Location
Quality Inn & Suites
0285 Market Street
Eagle, CO 81631
970-328-7878 - Artur Sobczak
Job Type: Full-time 7am-3pm shift. Wednesday through Sunday
Job Type: Full-time
Experience:
- front desk: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Schedule:
- 8 hour shift
- Weekends
Work Location: In person
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Morning shift
Ability to Commute:
- Eagle, CO 81631 (Required)
Ability to Relocate:
- Eagle, CO 81631: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $21
