What are the responsibilities and job description for the Front Desk Associate position at Quality Inn and Suites East troy wi?
**Front Desk Agent** **Overview:** We are seeking a dynamic Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and creating a welcoming atmosphere. If you have a passion for hospitality, excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently, ensuring all necessary information is obtained - Handle guest inquiries and provide accurate information about the hotel facilities and services - Assist guests with reservations, room assignments, and special requests - Process payments and maintain guest accounts with accuracy - Answer phone calls and direct them appropriately - Maintain a neat and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed **Qualifications:** - Previous experience in hospitality or customer service preferred - Strong communication skills and a friendly demeanor - Ability to multitask and work well under pressure - Proficiency in using front desk software and MS Office Suite - Multilingual abilities are a plus - Knowledge of hospitality management principles - Excellent phone etiquette and customer service skills Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. If you are passionate about delivering exceptional service, we look forward to receiving your application. **Setting:** Hotel **Hours per week:** - 10-19 hours - 20-29 hours **Work Remotely:** No
Job Type: Full-time
Pay: $11.50 - $12.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $12 - $13