What are the responsibilities and job description for the eCommerce Operations Specialist position at QUALITY IMPORTERS TRADING COMPANY LLC?
Quality Importers Trading Co., Inc. is a premier B2B product innovator and distributor. Since 2000, we have led the industry in cigar storage, home organization, and custom packaging. We are looking for a sharp, proactive eCommerce Operations Specialist to bridge the gap between our warehouse execution and digital sales channels.
The Role: You will be the vital link between our physical fulfillment teams and our online marketplaces. Your mission is to ensure every order—whether from Shopify, Amazon, or other platforms—is executed with the "sense of urgency and accuracy" that defines our brand.
Key Responsibilities
- Warehouse Liaison: Act as the primary point of contact between picking/packing/shipping teams and eCommerce operations to ensure seamless flow.
- Channel Maintenance: Monitor inventory sync, manage product listings, and oversee channel health across all platforms.
- Fulfillment Oversight: Troubleshoot delays, mis-picks, and shipment errors while ensuring strict shipping compliance and timelines.
- Launch Support: Coordinate fulfillment logistics for new product launches, seasonal promotions, and inventory updates.
- Customer Excellence: Partner with Customer Service to resolve escalated delivery issues and maintain clear communication regarding order exceptions.
- Process Improvement: Identify workflow gaps and implement smarter solutions to improve the speed and accuracy of our B2B and drop-ship programs
Qualifications
- Proven experience managing eCommerce platforms (Shopify and Amazon Marketplace preferred).
- Strong understanding of warehouse operations, shipping logistics, and order fulfillment workflows.
- Ability to troubleshoot technical "order flow" issues between systems.
- Exceptional communication skills to coordinate between office and warehouse environments.
- Analytical mindset with a focus on KPI monitoring and "just-in-time" inventory accuracy.
About Quality Importers
We are a dynamic importer and distributor specializing in wooden-ware, plastic injection molding, and custom packaging. From small boutiques to global manufacturers, we unlock our customers' potential through expert design and reliable distribution.
Ready to join the team? If you have a passion for operational excellence and want to help us deliver the highest level of service in the industry, we want to hear from you.