What are the responsibilities and job description for the Service Writer position at Quality Equipment Sales and Service?
Company Overview
Quality Equipment Sales and Service, Inc. is a reputable equipment dealership serving both commercial and residential customers across multiple locations. We specialize in the sales, service, rentals, and parts for leading brands such as Kubota, Unicarriers Forklift, ASV, and Factory Cat. Our dedicated team is committed to delivering exceptional customer service and comprehensive equipment support to industries including agriculture, construction, manufacturing, and warehousing.
Job Summary
We are seeking a professional Service Writer to join our dynamic team. In this role, you will serve as the primary point of contact for customers needing equipment repairs and maintenance. Your responsibilities include accurately documenting service needs, and coordinating with technicians to ensure efficient service delivery. The ideal candidate will possess strong mechanical knowledge, excellent customer service skills, and experience in auto or equipment service management.
Responsibilities
- Promotes and atmosphere of good will and accountability between the company and the customer. Acts in professional manner and provides a superior level of customer service and satisfaction.
- Answers and details incoming service calls. Creates service call tickets with detailed customer information for technicians.
- Effectively communicates with customer status of open jobs. Provides update on lead times.
- Provides customers with service solutions to reduce customer downtime.
- Works collectively with technician and parts department to procure needed parts for repair jobs.
- Backups parts department and rental department when needed.
- Communicates back with sales teams on customer needs and requests regarding equipment and services.
- Review and sells repair estimates with customers.
Experience
- Previous experience as a Service Writer or in auto or equipment service management is highly preferred.
- Mechanical experience or background working with mechanics enhances understanding of equipment diagnostics and repairs.
- Dealership experience is advantageous but not mandatory; strong customer service skills are required regardless.
This position offers an engaging environment where your technical knowledge meets exceptional customer service skills to deliver outstanding results. If you are motivated to contribute to a growing team dedicated to quality workmanship and client satisfaction, we encourage you to apply today.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $55,000 - $65,000