What are the responsibilities and job description for the Customer Success Representative position at Quality Enclosures Inc?
About the Role:Quality Enclosures, Inc. is seeking a motivated Customer Service Representative to join our growing team. In this role, you will be the bridge between customers and our production team, helping answer questions, enter orders, and ensure customers receive the right products on time. This is an excellent opportunity for someone who enjoys problem-solving, communication, and learning. We provide full training to learn new processes, tools, and product knowledge in a supportive environment. Responsibilities: Respond to customer inquiries via phone, email, and ticketing systemProvideaccurateproduct, pricing, and order informationEnter and update customer orders and requestsFollow up on open items and ensuretimelyresolutionTrack open orders, backorders, and replacementsEscalate customer concerns or delays when necessaryCoordinate with Production, Logistics, Engineering, and Sales teamsMaintain organized records of customer interactions and ordersContribute to improving processes and customer experienceAnswer incoming company calls andassistat front desk as neededQualifications: 1–3 years of customer service or administrative support experience (preferred)Strong verbal and written communication abilitiesHigh attention to detail and data accuracyAbility to manage multiple tasks and customer requestsProfessional, patient, and solutions-oriented mindsetComfortable learning computer-based systems and toolsHigh School Diploma or GEDrequiredPreferred Experience (not required): Manufacturing,logistics, or glass/shower enclosure industry experienceB2B customer service experienceBenefits: 401(k)Dental insuranceHealth insurancePaid time offVision insuranceApplication Question(s): Are you able to type quickly and accurately?Do you have experience in a fast-paced work environment?
Salary : $20