Plaza Security Officer (Outdoor)

Position Overview: We are seeking a highly professional and proactive Plaza Security Officer to maintain safety, order, and a first-class environment within a privately owned public space (POPS) and all outdoor areas contiguous to the commercial building, including sidewalks, entrances, and surrounding perimeter zones.

This is a high-visibility, high-expectation role suited for an experienced officer who can operate independently, exercise sound judgment, and represent the property with professionalism. Candidates with prior law enforcement experience—particularly retired NYPD—are strongly preferred.

This position will report to the Plaza Security Supervisor, and in that person’s absence to the Director of Security

Key Responsibilities:

• Maintain a high-visibility presence within the plaza and surrounding exterior areas to deter unwanted or unsafe behavior
• Monitor all activity within the plaza, sidewalks, and building perimeter to ensure safety and proper use of the space
• Enforce all POPS rules and property regulations in a consistent, professional, and legally compliant manner
• Exercise trespass authority as directed, including identifying violators, issuing clear instructions, and initiating removal when necessary
• Coordinate with NYPD when required, including requesting response for enforcement support or escalated incidents
• Address quality-of-life conditions such as loitering, disorderly conduct, unauthorized vending, and obstruction of pedestrian flow
• Respond to incidents, disturbances, and emergencies using de-escalation techniques and sound judgment
• Conduct continuous patrols of all exterior zones, including entrances, exits, and adjacent areas
• Professionally respond to tenants, visitors, and the public while maintaining a security-first mindset
• Observe and report suspicious activity, hazards, or maintenance concerns affecting the exterior environment
• Prepare clear, detailed, and accurate incident reports and daily activity logs
• Maintain professional communication with building management, tenants, and supervisory staff
• Support special events, increased foot traffic periods, and heightened security postures as needed
• Proven ability to engage professionally with individuals in vulnerable or high-stress situations, including unhoused persons and those experiencing mental health challenges, or substance-related impairment, and to safely de-escalate agitated or aggressive behavior.

Qualifications:

• Minimum 10 years of experience law enforcement, or related field
• Retired NYPD preferred
• Prior experience in high-profile outdoor or public-facing security roles preferred
• Strong understanding of trespass enforcement and public/private space dynamics
• Excellent interpersonal, communication, and conflict resolution skills
• Ability to remain composed, professional, and decisive in high-pressure situations
• Valid NY State Security Guard License (required)
• CPR/AED/First Aid certification preferred

Performance Expectations:

• Demonstrates exceptional situational awareness at all times
• Maintains a command presence without being confrontational
• Exercises independent judgment aligned with site policies and legal standards
• Balances security enforcement with hospitality and professionalism
• Produces high-quality, report-ready documentation with minimal supervision
• Acts as a lead example for other officers on post

Physical Requirements:

• Ability to stand and walk for extended periods
• Ability to work outdoors in varying weather conditions

Quality Building Services is a facilities maintenance company based in New York City. We service premier commercial assets in New York for individual and institutional owners. A certified Woman-Owned Business (WBE) celebrating 20 years of continued business success and over 11 years as a WBE trusted partner, our success is based on our knowledgeable leaders and industry professionals who bring their experience and commitment to our fast-growing company and client bases. Our focus on safety, sustainability, efficiency and the preservation of client assets is always beyond expectations. In short, we are more than a cleaning company. We are solutions-driven industry experts, trusted professionals, and consultants.