What are the responsibilities and job description for the Mechanical Service Coordinator / Dispatcher position at Quality Air?
Job Summary:
We are seeking a detail-oriented and highly organized Mechanical Service Coordinator / Dispatcher to join our team. This role is part of a team of 3 dispatchers that are essential in ensuring efficient scheduling and coordination of service calls for our team of 50 field representatives. The ideal candidate will have strong communication skills, a technical understanding of mechanical systems, and the ability to manage multiple tasks in a fast-paced environment.
We are seeking a detail-oriented and highly organized Mechanical Service Coordinator / Dispatcher to join our team. This role is part of a team of 3 dispatchers that are essential in ensuring efficient scheduling and coordination of service calls for our team of 50 field representatives. The ideal candidate will have strong communication skills, a technical understanding of mechanical systems, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
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Scheduling & Coordination:
- Coordinate and schedule service appointments for technicians based on customer needs and technician availability.
- Prioritize service requests and ensure timely dispatch of technicians to maximize efficiency.
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Customer Interaction:
- Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring high levels of customer satisfaction.
- Gather necessary information from customers to accurately assess service needs.
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Communication & Collaboration:
- Maintain clear communication with technicians to relay job details, changes in schedule, and customer feedback.
- Work closely with management to optimize service operations and implement best practices.
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Record Keeping:
- Maintain accurate records of service calls, technician assignments, and customer interactions using COINS.
- Prepare and submit reports on service performance and technician productivity.
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Technical Support:
- Stay informed about company products and services to effectively communicate solutions to customers.
Qualifications:
- High school diploma or equivalent; additional technical training or certifications in mechanical services is a plus.
- Proven experience in a dispatcher or service coordinator role, preferably in the mechanical or HVAC industry.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Ability to successfully work autonomously and in group environments, with minimal supervision.
- Excellent verbal and written communication skills.
- Problem-solving skills with a customer-focused mindset.
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional development and training
- A supportive team environment
- Opportunity to work for a nationally known, publicly traded company, Comfort Systems USA
