What are the responsibilities and job description for the Service Coordinator / Dispatcher position at Quality Air, Inc.?
Key Responsibilities
- Scheduling & Coordination:
- Coordinate and schedule service appointments for technicians based on customer needs and technician availability.
- Prioritize service requests and ensure timely dispatch of technicians to maximize efficiency.
- Customer Interaction:
- Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring high levels of customer satisfaction.
- Gather necessary information from customers to accurately assess service needs.
- Communication & Collaboration:
- Maintain clear communication with technicians to relay job details, changes in schedule, and customer feedback.
- Work closely with management to optimize service operations and implement best practices.
- Record Keeping:
- Maintain accurate records of service calls, technician assignments, and customer interactions using COINS.
- Prepare and submit reports on service performance and technician productivity.
- Technical Support:
- Stay informed about company products and services to effectively communicate solutions to customers.
- High school diploma or equivalent; additional technical training or certifications in mechanical services is a plus.
- Proven experience in a dispatcher or service coordinator role, preferably in the mechanical or HVAC industry.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Ability to successfully work autonomously and in group environments, with minimal supervision.
- Excellent verbal and written communication skills.
- Problem-solving skills with a customer-focused mindset.
- Competitive salary and benefits package
- Opportunities for professional development and training
- A supportive team environment
- Opportunity to work for a nationally known, publicly traded company, Comfort Systems USA