What are the responsibilities and job description for the Desktop Support Engineer position at Qualis1 Inc.?
Role : Desktop Support Engineer
Location : 2363 Sequoia Drive, Aurora, IL 60506 (Onsite)
Troubleshooting software, managing user access, and resolving system issues. Technicians handle daily IT requests to keep virtual and global teams working smoothly.
Key Responsibilities
· Issue Resolution: Diagnose and fix problems with Windows, macOS, and office productivity software via remote tools.
· Access & Network Help: Troubleshoot VPN, DNS, and basic TCP/IP connection issues.
· Ticket Management: Log, track, and close IT support requests using internal ticketing systems.
· System Updates: Push regular patches, security updates, and software installations remotely.
Required Skills
Technical Knowledge: Strong understanding of modern operating systems and user administration.
Communication: Clear verbal and written skills to guide users through step-by-step fixes.
Problem-Solving: Ability to isolate software or network faults quickly in a virtual work environment.