What are the responsibilities and job description for the Desktop Support Engineer position at Qualis1 Inc.?
Role: Desktop Support Engineer
Location: Charles Town, WV(ONSITE)
Troubleshooting software, managing user access, and resolving system issues. Technicians handle daily IT requests to keep virtual and global teams working smoothly.
Key Responsibilities
· Issue Resolution: Diagnose and fix problems with Windows, macOS, and office productivity software via remote tools.
· Access & Network Help: Troubleshoot VPN, DNS, and basic TCP/IP connection issues.
· Ticket Management: Log, track, and close IT support requests using internal ticketing systems.
· System Updates: Push regular patches, security updates, and software installations remotely.
Required Skills
· Technical Knowledge: Strong understanding of modern operating systems and user administration.
· Communication: Clear verbal and written skills to guide users through step-by-step fixes.
· Problem-Solving: Ability to isolate software or network faults quickly in a virtual work environment.
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