What are the responsibilities and job description for the Onsite Call Center Representative position at Qualfon?
Overview
$19.00/hr | Onsite Call Center Representative | Shifts: Afternoons
Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.
Veterans and military family members are encouraged to apply
Responsibilities
What You’ll Do
Answer inbound customer service calls, emails and chats
Assist with:
Credit card and consumer loan questions
Fraud-related inquiries and authorizations
Checking, savings, and CD account maintenance
Help members recover online credentials
Complete account updates (authorized users, balance transfers, IRA changes)
Document interactions clearly and accurately
Escalate issues when needed and follow established procedures
Meet service level, quality, and attendance expectations
Qualifications
What We’re Looking For
1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
Call center experience preferred but not required
High School Diploma or GED
Strong verbal and written communication skills
Comfortable handling difficult conversations professionally
Ability to multitask in multiple computer systems
Typing speed: 20 WPM with 90% accuracy
Reliable attendance and willingness to work scheduled shifts
Basic computer and troubleshooting skills
Pay Range
USD $19.00 - USD $19.00 /Hr.Salary : $19