Senior Director of Field Service

Location: Marietta, OH

Job Type: Direct Hire

Pay: Starting at $180,000 annually (higher compensation may be available based on experience)

Position Overview

We are seeking an experienced Senior Director of Field Service to lead and grow a field service organization supporting electrical infrastructure and mission-critical environments.

This leadership role will focus on building scalable service systems, developing preventative maintenance programs, managing service operations, and leading high-performing technical teams. The ideal candidate will be both a strategic leader and a hands-on problem solver with extensive experience in power distribution equipment and data center environments.

Responsibilities

• Build and scale a high-performing field service organization
• Develop and implement preventative maintenance programs across multiple product lines
• Establish and manage service-level agreements (SLAs), key performance indicators (KPIs), and operational performance metrics
• Manage the department's profit and loss (P&L), including budgeting, forecasting, revenue, and profitability
• Lead commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair activities
• Build documentation libraries, certification programs, and standardized operating procedures
• Recruit, develop, and retain technical field personnel
• Manage customer escalations and maintain executive-level customer relationships
• Build and manage relationships with third-party service partners
• Provide hands-on technical support and troubleshooting when needed
• Collaborate with leadership, engineering, and operations teams to support business growth
  
  
  

Required Qualifications

• 10 years of progressive leadership experience in field service, electrical infrastructure, power distribution, mission-critical facilities, or a related industry
• Experience building or significantly scaling a field service organization
• Previous responsibility for a service P&L, including budgeting, forecasting, revenue, gross margin, staffing, and profitability
• Experience developing and managing preventative maintenance programs and service agreements
• Experience establishing and managing SLAs, KPIs, field service metrics, and operational performance reviews
• Significant experience with low- and medium-voltage power distribution equipment, including:
• Switchgear
• Switchboards
• Power Distribution Units (PDUs)
• Transformers
• Static Transfer Switches (STS)
  
• Strong experience supporting data centers and mission-critical facilities
• Experience managing internal field service teams and third-party service partner networks
• Proven ability to recruit, organize, lead, and develop technical field personnel
• Strong financial and commercial business acumen
• Experience managing customer escalations and executive-level customer relationships
• Strong understanding of commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair processes
• Excellent written and verbal communication skills
• Ability to thrive in a fast-growing environment
• Willingness to travel regularly
  
  
  

Preferred Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Business, Operations, or a related field (or equivalent industry experience)
• Experience leading a national or multi-regional field service organization
• Experience developing recurring service agreements or aftermarket service businesses
• Experience with mission-critical commissioning environments
• Experience implementing field service management systems, CRM platforms, service ticketing systems, installed-base tracking, and service analytics
  
  
  

Travel Requirements

• Approximately 25% travel
• Up to 50% travel, depending on the candidate's location
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.