Office Manager

Summary of Position

The Office Manager is responsible for the day-to-day operations of the office, including managing desk staff, providing customer service, and maintaining a smooth and efficient workflow. The ideal candidate will have strong organizational and time management skills, computer skills as well as excellent customer service skills.

Requirements

• High school diploma or equivalent required 
• Associate degree in business administration or a related field preferred 
• 5 years of experience in an office management role required 
• Strong organizational and time management skills required 
• Excellent customer service skills required 
• Excellent verbal and written communication skills 
• Proficient in Microsoft Office Suite, end user IT support, POS systems and CRM software required 
• Experience managing desk staff for Condominium Assocation, Club or in the Hospitality industry

Essential Job Functions & Responsibilities

• Manage desk staff, including assigning tasks, monitoring performance, and providing feedback 
• Effectively utilize and train staff on Customer Relationship Management (CRM) and Point of Sales (POS) systems 
• Create effective and efficient work schedules for staff; provide proper coverage for business needs 
• Understand the Association’s rules, and aid in enforcement with positive exceptional customer service 
• Provide customer service to clients and visitors, answering questions, resolving issues, and processing requests 
• Maintain office supplies and equipment 
• Prepare and distribute reports and communications 
• Manage the office and desk budget and track expenses 
• Implement, improve, and maintain office systems and procedures 
• Ensure compliance with all company policies and procedures 
• Perform other related duties as assigned 

Knowledge, Skills, & Abilities

• Ability to think and work independently
• Handle varying situations in a professional manner using tact and diplomacy
• Possess proven conflict resolution skills
• Possess the capacity and willingness to maintain strict confidentiality
• Interact positively with the public, homeowners, members, guests, tenants, department managers, and staff
• Organizational and communication skills, as well as attention to detail
• Present a professional appearance at all times, dressing appropriately, while presenting a professional demeanor at all times.

Other duties

This list may not be all inclusive, and it is inevitable that other duties will arise from time to time.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that different tasks be performed when business needs warrant change.  This job description is not intended to create a contract of employment.

Physical demands

Lifting  50   lbs. with frequent lifting and or carrying of objects weighing up to 20 lbs.  Requires waiting, walking, or standing to a significant degree.   Reaching. Handling. Talking. Listening. Ability to demonstrate and instruct physical exercises in a group or individual format.