End User Support Specialist

Job Title: EUC Architect / Senior End User Computing Architect

Experience: 11 Years

Location: Pittsburgh / Chicago (Onsite)

Work Mode: Client Location (No remote / No Relocation)

Role Overvi

ewWe are seeking an experienced EUC Architect to design, implement, and lead enterprise-scale End User Computing solutions. The ideal candidate will have deep expertise in modern workplace technologies, virtualization, device management, and digital workspace transformation. This role involves working closely with business stakeholders, IT teams, and vendors to deliver secure, scalable, and user-centric computing environment

s.

Key Responsibili

• tiesDesign and architect End User Computing (EUC) solutions including VDI, DaaS, and physical desktop environm
• entsLead digital workplace transformation initiatives aligned with business g
• oalsArchitect and implement solutions using technologies l
• ike:Microsoft Intune / Endpoint Man
• agerSCCM (Microsoft Configuration Mana
• ger)Azure Virtual Desktop (AVD) / Citrix / VMware Hor
• izonDefine EUC strategy, roadmaps, and best pract
• icesEnsure security, compliance, and governance across endpo
• intsDrive automation and optimization of device lifecycle manage
• mentCollaborate with infrastructure, security, and cloud t
• eamsLead migration projects (on-prem to cloud, legacy to modern workpl
• ace)Provide L3/L4 support and act as an escalation p
• ointConduct capacity planning, performance tuning, and cost optimiza
• tionEvaluate and onboard new EUC tools and technolo
• giesCreate architecture documentation, SOPs, and design framew

orks

Required Skills & Exp

• ertiseStrong experien
• ce in:EUC Architecture &
• DesignVirtual Desktop Infrastructure
• (VDI)Endpoint Management (Intune,
• SCCM)Windows 10/11 enterprise enviro
• nmentsHands-on experience
• with:Azure Virtual Desktop
• (AVD)Citrix Virtual Apps and De
• sktopsVMware H
• orizonExperti
• se in:Active Directory, Group Policies
• (GPO)Identity & Access Management
• (IAM)Endpoint security tools (Defender, antivirus
• , DLP)Strong understandi
• ng of:Cloud platforms (Azure pref
• erred)Networking fundamentals (VPN, DNS,
• DHCP)Scripting knowledge (PowerShell pref
• erred)Experience in ITIL-based service management enviro

nments

Preferred Qualif

• icationsCertifications
• such as:Microsoft Certified: Endpoint Administrator / Azure Solutions A
• rchitectCitrix Certified Profession
• al (CCP)VMware Certified Profession
• al (VCP)Experience in large-scale enterprise envi
• ronmentsExposure to Zero Trust architecture and modern workplace
• securityStrong stakeholder management and communicatio

n skills

S

• oft SkillsExcellent problem-solving and analyti
• cal skillsStrong leadership and mentoring
• abilitiesAbility to work in a fast-paced, client-facing e
• nvironmentStrong documentation and presentat