Lead Client Care Liaison

Position Summary
The Lead Client Care Liaison is a full-time, salaried-exempt management position responsible for leading, training, and supervising the Client Care Coordinators team to ensure high-quality client services, regulatory compliance, and operational excellence. This role reports directly to the Nursing Director and functions as part of the facility’s leadership team, overseeing staff performance, workflow, and adherence to company policies and clinical procedures.

Essential Duties and Responsibilities

Leadership & Supervision

• Directly supervise and evaluate the performance of all Client Care Coordinators, ensuring appropriate staffing coverage across shifts.
• Provide ongoing coaching, mentorship, and professional development to direct reports.
• Participate in the recruitment, hiring, discipline, and termination of staff, in coordination with HR and the Program Director.
• Develop, communicate, and enforce policies, procedures, and performance standards.
• Lead regular team meetings to review client care standards, documentation practices, and compliance initiatives.

Operational Management

• Oversee and audit medication administration processes, ensuring staff follow all state and facility protocols.
• Maintain accurate electronic medical record (EMR) documentation through routine review and staff training.
• Ensure facility readiness for licensing and accreditation audits (CARF, DCF, DHCS, JCAHO).
• Monitor infection control procedures, emergency response readiness, and safety compliance.
• Develop and implement continuous quality improvement (CQI) initiatives to enhance client outcomes and operational efficiency.

Collaboration & Compliance

• Serve as the liaison between nursing staff, medical providers, and administrative leadership to ensure consistent communication and timely clinical coordination.
• Participate in incident reviews, risk assessments, and corrective-action planning.
• Ensure compliance with HIPAA, state licensing, and all applicable local health regulations.
• Partner with HR to ensure compliance with San Francisco’s Paid Sick Leave Ordinance (PSLO) and Health Care Security Ordinance (HCSO) requirements for staff reporting to this position.

Administrative & Strategic Duties

• Analyze and track performance data related to medication accuracy, client safety, and staff adherence.
• Manage departmental scheduling, time-off approvals, and workload balance to maintain full coverage.
• Collaborate with leadership on annual budgets, training plans, and resource allocation.
• Develop and maintain written protocols for orientation, onboarding, and ongoing competency training.
• Performs other duties as assigned or as needed to support client care and facility operations

Qualifications

• Current California LVN, EMT, CNA, or related clinical license, or a bachelor’s degree in a health, human services, or management field.
• Minimum of two years of supervisory or lead experience in a behavioral health or healthcare setting.
• Proven ability to manage teams and delegate responsibilities effectively.
• Excellent written and verbal communication skills; ability to maintain professional relationships across disciplines.
• Strong organizational and analytical skills; proficiency in EMR

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• San Francisco, CA 94123 (Required)

Work Location: In person

Salary : $65,000 - $75,000