What are the responsibilities and job description for the Admissions Representative – Behavioral Health & Recovery Center position at Quadrant Health Group?
Join our dynamic team at Quadrant Health Group! We are seeking a passionate and dedicated Admissions Representative to join our growing team in Boca Raton, FL. The ideal candidate is vital to the behind-the-scenes success of the admissions process. As an Admissions Representative, you’ll help individuals and families through one of the most important calls of their lives — the call for help. You’ll guide them through the admissions process with empathy, professionalism, and clarity. If you’re passionate about helping others and want a career where every conversation makes an impact, this is the role for you.
Training is provided — what matters most is your empathy, energy, and drive to make a difference.
Pay Range: $40,000–$80,000 per year (based on experience and shift)
Schedule Options:
- Overnight Shift: 11:00 PM – 7:00 AM (weekends required)
- Evening: 3:00 PM – 11:00 PM (weekends required)
What You'll Do:
Major Tasks, Duties and Responsibilities:
- Answering and managing inbound calls with compassion and efficiency
- Gathering demographic, clinical, and financial details and entering them in our CRM
- Verifying insurance benefits through VerifyTx
- Upload and manage documentation including VOBs, IDs, insurance cards, and internal notes
- Conducting clinical and pre-admission assessments (training provided)
- Building trust and rapport with clients and families in crisis situations
- Explaining insurance coverage and treatment options
- Ensuring compliance with HIPAA and company confidentiality standards
- Following up with clients and families throughout the admission process
- Perform other duties as assigned
Skills, Knowledge and Qualifications:
- High School Diploma or equivalent (Associate or Bachelor’s degree a plus)
- 1–2 years of experience in healthcare administration, admissions, or customer service
- Familiarity with substance use, mental health, or recovery preferred
- Strong computer skills (Google Workspace, spreadsheets, CRM/EMR systems)
- Excellent communication and listening skills
- Empathy, professionalism, and strong follow-through
- Ability to stay calm, organized, and focused in high-volume settings
- Strong organizational and time-management skills.
- Ability to work independently and collaboratively within a team.
Why Join Quadrant Health Group?
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off and sick time pay.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- A chance to make a meaningful impact on the lives of our clients
About Quadrant Health Group:
At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth.
#HP
Salary : $40,000 - $80,000