Client Care Coordinator

Join our dynamic team at Quadrant Health Group! We are seeking a passionate and dedicated Client Care Coordinator to join our growing team in Boca Raton, FL. The ideal candidate is vital to the behind-the-scenes success of the admissions process, responsible for ensuring that all client files are complete, accurate, and ready for progression through intake. In addition to maintaining client documentation and supporting pre-admissions workflows, CCCs manage refer-out clients—those who do not meet facility criteria—by providing follow-up care, support, and external referrals. CCCs also handle insurance policy tracking and efficiency, ensuring that all relevant information is captured and updated in a timely manner. 

What You'll Do:

Major Tasks, Duties and Responsibilities:

• Maintain and organize active and pending client files in the CRM system.
• Upload and manage documentation including VOBs, IDs, insurance cards, and internal notes.
• Ensure all files are complete, up-to-date, and meet compliance standards.
  
• Pre-stage client charts in advance of assessments or incoming leads.
  
• Close out client files per protocol and escalate any that require additional review.
  
• Verify insurance policies using VerifyTX and communicate coverage to Admissions.
  
• Manage the refer-out process, including follow-up and external referrals.
  
• Conduct calls to collect missing documentation or reschedule assessments.
  
• Support clients awaiting psychiatric evaluations or other follow-ups. 
  Alert Admissions and leadership to urgent or time-sensitive cases.
  

Skills, Knowledge and Qualifications:

• 1–2 years of experience in healthcare administration, admissions, or customer service
• Proficiency in Microsoft Office Suite and Google Workspace.
• Strong organizational skills and attention to detail.
• Excellent communication skills—verbal and written.
• Experience working with CRMs or EHR systems preferred.
• Ability to handle confidential information in accordance with HIPAA guidelines.
• Empathy, professionalism, and a strong sense of follow-through.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively within a team.

Why Join Quadrant Health Group?

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and sick time pay.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

Quadrant Health Group, Inc. is a behavioral health management group overseeing several facilities across the country, along with a large admissions office and operations hub in Boca Raton, FL. As we continue to grow—with several ongoing projects occurring this year—we need skilled professionals to support various operational areas. This role offers significant opportunities for career growth within our rapidly evolving organization.

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