Vice President, Product Management – CXM / CCM

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. 

Quadient Digital powers mission‑critical customer communications for some of the world’s largest enterprises. Our Inspire platform enables organizations to design, orchestrate, and deliver personalized, compliant communications across digital and physical channels. We help customers transform complex, regulated communications into meaningful customer experiences.

Job Description

Reports To: SVP, Product & R&D
Location: North America preferred (Hybrid / Remote)
Function: Product Management — Customer Communications & Experience Management (CXM) Employment 

We are looking for a Vice President of Product Management – CXM to define and drive the strategic direction of Quadient’s Customer Communications and Experience Management portfolio, including the Inspire platform.

This is a senior leadership role at the intersection of product strategy, customer insight, and engineering execution. Reporting to the SVP of Product & R&D, you will own the product vision, multi‑year roadmap, and business outcomes for our CXM platform, while leading a global team of product and product marketing leaders.

What You’ll Do

• Set and communicate a compelling long‑term product vision for Quadient’s CXM and CCM platforms
• Own the multi‑year product strategy and roadmap, aligned with platform and SaaS transformation goals
• Lead the evolution toward a cloud‑native, AI‑enabled, API‑first platform
• Translate market trends (AI, omnichannel engagement, journey orchestration) into differentiated capabilities
• Lead and develop a high‑performing global product organization
• Partner closely with R&D, Sales, Marketing, Customer Success, and executive leadership
• Own product P&L and drive ARR growth, adoption, and retention
• Represent Quadient with customers, partners, analysts, and at industry forums
• Support M&A and integration initiatives within the CXM portfolio

Why Join Quadient

• Lead a mission‑critical, market‑leading CXM platform
• Influence the future of AI‑enabled customer communications
• Work with global enterprise customers and a strong executive team
• Shape and grow a respected, high‑impact product organization

Qualifications

What We’re Looking For

• 12–15 years of experience in product management within enterprise software or SaaS
• 7 years leading and scaling product management teams
• Deep expertise in CCM, CXM, enterprise platforms, or adjacent domains
• Proven experience delivering complex, cloud or SaaS platform transformations
• Strong technical fluency (APIs, integrations, enterprise architecture)
• Exceptional executive‑level communication and stakeholder leadership
• Experience in regulated industries (financial services, insurance, healthcare, public sector) is highly valued

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. 

This posting is for an existing vacancy. We use AI-enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Additional Information

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.