J202512013 Sr. Director of Product Operations

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

Quadient is seeking a strategic leader to design and drive the operational framework that enables our Digital Product and Product Marketing teams to perform at their best. This role will shape processes, foster alignment across functions, and deliver measurable business impact through operational excellence and transformation initiatives.

• Lead Product Operations Strategy: Build operating models connecting Product Management, Marketing, GTM, Finance, and R&D. Define KPIs and metrics for visibility and value creation.
• Drive Program & Portfolio Execution: Oversee major cross-functional initiatives, manage risks, and implement dashboards for data-driven decisions.
• Partner with Executives: Act as a trusted advisor, prepare executive-ready content, and facilitate strategic planning and prioritization.
• Enable Efficiency & Innovation: Introduce AI-driven processes, optimize tools, and champion continuous improvement.
• Foster Collaboration: Strengthen communication and alignment across Engineering, Sales, CX, Finance, and Operations.

Qualifications

• 12 years in enterprise transformation, product operations, or program management within SaaS/digital businesses.
• Proven success partnering with senior leadership and driving global strategic initiatives.
• Expertise in operational design, KPI frameworks, and digital transformation.
• Strong communication and executive storytelling skills.
• Experience with AI adoption and process automation.
• (Preferred) Background in SaaS domains like workflow digitization or customer communications; MBA or advanced degree.

Additional Information

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.