Technical Writer

Department: IT

Location: Middleburg Heights (hybrid schedule - 4 days/week onsite after initial 100% onsite period)

Purpose:

Quadax, an award-winning leader in healthcare revenue cycle technology, is seeking an experienced Technical Writer to join our growing product management team. This role will write, update, and edit technical documentation for our healthcare revenue cycle management and reimbursement support solutions. You will work closely with the development team to produce online user manuals, software release notes, and related product documentation. You will support the strategy and deployment of current best practice documentation methods for healthcare revenue cycle management and reimbursement support solutions.

 Key Responsibilities:

·        Prepare and oversee release notes, ensuring accuracy and timely delivery.

·        Partner with development teams to understand complex technical concepts and translate them for users.

·        Produce accurate, user-friendly documentation of software products based on careful research and interviews with subject matter experts.

·        Organize information from multiple sources and create online help that follows technical communication standards.

·        Prepare online and print release notes for publication.

·        Update the user manuals with changes from the release notes.

·        Develop other product client communications as needed.

·        Other duties as assigned.

 Education/Experience:

·        Bachelor’s degree preferred; an equivalent combination of education and experience in technical communication acceptable

·        Experience (1-3 years) creating documentation and online help; experience in software documentation in healthcare medical billing field a plus

·        Demonstrated excellence in writing and editing clear, concise content

·        Effective communication, organization, and time management skills

·        Strong critical thinking and analysis skills

·        Ability to grasp complex technical concepts quickly and translate them into simple terms

·        Capable of working on multiple projects simultaneously while maintaining close attention to detail

·        Proficiency in Microsoft Office products and online help authoring software (RoboHelp); proficiency in graphics preparation tools (Snagit), basic HTML, and Dreamweaver; familiarity with version control a plus

·        Ability to maintain confidentiality

Requirements:

**Cover letter and resume required with application. Please be prepared to supply technical writing samples.**

Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator. Ability to lift up to 25 pounds.

Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels.