Client Integration Specialist

Location: Middleburg Heights, OH | Hybrid – 3 days onsite per week after initial 100% onsite period (approx. 3 mos.)

 Overview:

The Integration Specialist will process requests for integration implementations and updates, as well as interact with application users and clients for requests. The current focus of the team is with the HARP and PAS (proprietary) software, API(s), Decision Intelligence, eligibility, and various ancillary applications.

 Key Responsibilities:

·        General oversight of client data interfaces to Quadax Revenue Cycle Systems, including but not limited to:

o   API, real-time, and batch/SFTP data exchange coordination

o   Analysis and preliminary design of both new client interfaces and enhancements to existing interfaces

o   Documentation of business rules and functional edits for new development

o   Testing oversight and assistance

o   Event logging and maintenance for change control compliance

·        Initial review and analysis of interface-related issues

o   Perceived defect analysis – outcome vs. expectation

o   Unprocessed or missing file review (post-identification)

o   Consultation with development staff as necessary

·        Participation in new client implementation meetings as well as existing client project specific meetings for enhancements or new development

·        Client communications to support implementations and enhancement clarifications, in conjunction with Client Services staff

·        Coordination with Quadax staff to ensure proper project prioritization and adherence to deliverable timelines

·        All other duties as assigned

 Education/Experience:

·        Understanding of software applications and related database structures, file systems, and administrative concepts

·        Detail-oriented with strong organizational and multi-tasking skills

·        Knowledge of medical billing and experience with medical billing software preferred

·        Knowledge of implementation processes preferred

·        Professional with excellent communication, analytical, and time management skills

·        Experience in customer service and/or software support

·        Proficient in Microsoft Office applications

·        Experience with supporting Internet and PC applications a plus

·        Bachelor degree in Healthcare, Business Information Technology/Management, or similar field of study, or equivalent experience preferred

Requirements:

Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator. Ability to lift up to 25 pounds.

Ability to handle stress in a fast paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels.