What are the responsibilities and job description for the Application Support Call Center Representative position at Quadax?
We look for the same qualities in our people that our clients look for in our products and services: innovative, adaptive, responsive, flexible, reliable, compatible. Oh, and let’s not forget “nice to work with.” If these are words people use to describe you, we’d love to talk. This is a hybrid role - 3 days per week onsite after initial training period (100% onsite).
Responsibilities:
- Provide Help Desk and phone support for EDI revenue cycle management applications.
- Use proprietary ticketing application to log, track, and escalate client’s EDI issues.
- Translate, troubleshoot, and triage EDI client issues.
- Research, document, and outline technical concerns, edit changes and other conflicts as they arise.
- Other tasks as assigned.
Qualifications:
- High school diploma or GED
- General computer knowledge
- Demonstrated successful customer support experience
- Possess a strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail.
- Strong ability to multitask and prioritize work effectively, while remaining calm under pressure.
- Medical billing knowledge and experience preferred
- Ability to maintain confidentiality