What are the responsibilities and job description for the Receptionist position at Quad?
As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.
GENERAL PURPOSE OF JOB
The Receptionist is the frontline ambassador for Quad’s West Allis showcase plant and In-Store headquarters—an innovation hub frequently visited by clients, senior leaders, and executives. This highly visible role creates exceptional first impressions and delivers a concierge-level experience that reflects Quad’s brand, culture, and commitment to excellence.
Serving as a central connection point for the site, the Receptionist supports a polished, professional environment by expertly managing communications, welcoming visitors, and ensuring smooth day-to-day operations in a high-profile, client-facing setting.
Key Responsibilities
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
GENERAL PURPOSE OF JOB
The Receptionist is the frontline ambassador for Quad’s West Allis showcase plant and In-Store headquarters—an innovation hub frequently visited by clients, senior leaders, and executives. This highly visible role creates exceptional first impressions and delivers a concierge-level experience that reflects Quad’s brand, culture, and commitment to excellence.
Serving as a central connection point for the site, the Receptionist supports a polished, professional environment by expertly managing communications, welcoming visitors, and ensuring smooth day-to-day operations in a high-profile, client-facing setting.
Key Responsibilities
- Create an outstanding first impression by warmly welcoming and assisting visitors, guests, executives, and employees
- Answer and manage a busy corporate main phone line, in coordination with receptionists at Quad’s Sussex and Pewaukee locations
- Respond to inquiries in person and by phone, directing questions and requests to the appropriate individuals or departments
- Sort, distribute, and prepare incoming and outgoing mail
- Manage employee uniforms, including distribution, organization, and basic inventory tracking
- Duplicate, organize, and distribute materials as needed
- Compose, type, edit, and format correspondence, reports, memoranda, and other documents
- Provide administrative and operational support as assigned, including assisting recruiters, coordinating site celebrations, and providing coverage when other areas of the business need support
- Previous experience in a receptionist, front desk, hospitality, administrative, or customer service role preferred
- Strong interpersonal and communication skills with a polished, professional presence
- Comfort interacting with clients, executives, and senior leaders
- Excellent organizational skills and ability to manage multiple priorities
- Proficiency with phone systems, office equipment, and basic computer applications
- Dependable, detail-oriented, and service-focused
- Competitive benefits package including onsite medical clinic, dental clinic, vision center, pharmacy, and physical therapy clinic
- Beautifully maintained campus with a pond (fishing permitted) and outdoor tables
- Quad walking trail with direct access to the Hank Aaron State Trail for biking, running, or walking
- Consistent weekday schedule with standard business hours
- Collaborative, innovative work environment at a flagship Quad location
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.