What are the responsibilities and job description for the Remote CSR 2026 position at QTL Holdings LLC - Recruiters for skilled residential & commercial trades?
Remote position: Ohio or Michigan residency required
HOURS: 34 hours per week, Friday thru Monday
SCHEDULE
FRIDAY: 10 AM - 8PM
FRIDAY: 10 AM - 8PM
SATURDAY 8AM - 4PM
SUNDAY 8AM - 4PM
MONDAY 8AM - 4PM
PAY IS 16-18 AN HOUR, NO BENEFITS
REMOTE ADMIN SUPPORT EXPERIENCE MANDATORY
EXPERIENCE WITH REMOTE PHONE APPS AND CLOUD BASED SYSTEMS IS MANDATORY
Work From Home & Get Paid to Help People!
Tired of choosing between weekend income and family time? Now you can have both!
Join QTL Holdings, the trusted name behind One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing across Ohio, for a remote opportunity that fits your life.
Join QTL Holdings, the trusted name behind One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing across Ohio, for a remote opportunity that fits your life.
Why You'll Love This Role:
100% Remote - Work in your pajamas if you want!
No cold calling, sales pressure, or inbound call taking!
Growing Company - More hours can become available as we expand
Make a Real Impact - Help families get their heating, cooling & plumbing fixed fast
No Selling Required! - These customers already want our services - you're just organizing and connecting them with solutions.
100% Remote - Work in your pajamas if you want!
No cold calling, sales pressure, or inbound call taking!
Growing Company - More hours can become available as we expand
Make a Real Impact - Help families get their heating, cooling & plumbing fixed fast
No Selling Required! - These customers already want our services - you're just organizing and connecting them with solutions.
What You'll Really Do:
- Sort and prioritize calls parked by our virtual call system (main responsibility)
- Take appropriate action, with a sense of urgency ( Assess, decide, and act)
- Make judgment calls on appointment priority and technician assignments
- Handle customer escalations that need a real person with good instincts
- Return calls to customers who already reached out to us
- Follow up with existing club members and warm leads
- Schedule appointments that get people the help they need
- Support our field heroes who keep Ohio homes comfortable
You'll thrive here if you:
- Don't freeze when something unexpected hits your screen
- Can read a situation, make a judgement call, and keep moving
- Actually like working with technology that thinks (our AI doesn't replace you - it frees you to focus on what you do best)
- Know the difference between "this needs a manager" and "I've got this"
- Have worked in roles where hesitation costs something - time, safety, satisfaction, results
Backgrounds that translate well: Crisis response, healthcare coordination, customer service across multi-site operations, behavioral support, anywhere you had to assess, decide and act.
Apply now!