Receptionist / Administrative Assistant

QPS, LLC is seeking a dependable, professional, and service-oriented Associate I, Reception to serve as the first point of contact for visitors, employees, vendors, and callers to our Bioanalytical department. This position provides professional front-desk coverage while supporting day-to-day office operations, visitor and building access procedures, mail and deliveries, office supplies, facilities coordination, and general administrative needs.

This is a fully onsite position and is best suited for someone seeking a stable, long-term opportunity in a professional office environment. The successful candidate will be dependable and organized, communicate professionally with a wide range of people, follow established procedures, and use sound judgment when handling routine and unfamiliar situations.

Important Position Details

• Work Location: 3 Innovation Way, Newark, DE 19711 – 100% onsite
• Schedule: Monday – Friday, 8:00am – 5:00pm
• Pay: $19.00 - $20.00 per hour, based on qualifications and experience
• Candidates must be able to reliably commute to our Newark, DE facility each workday. Candidates located more than approximately 30 minutes from the facility are unlikely to be considered.
• This position is intended for a candidate seeking a stable, long-term opportunity
• Consistent employment history and demonstrated job stability are strongly preferred
  
  

No visa sponsorship (e.g. H‑1B, L‑1, E) will be provided for this active position, now or in the future. Applicants must currently be authorized to work in the U.S. on a permanent or unrestricted basis.

QPS’ Story

Since its inception, QPS has been assisting pharmaceutical, biotechnology and medical device companies with their drug development efforts by providing a full range of DMPK, Toxicology, Bioanalysis, Translational Medicine, Early Phase Clinical and Phase II – IV Clinical Research services. To meet the needs of our clients, we strive to employ talented, caring and committed individuals who will work collaboratively towards achieving our mission of improving human health and the quality of life.

Team members enjoy challenging and rewarding work, and are encouraged to achieve their best. Underpinning the operation is a culture that values diversity, innovation, accountability, team work and a friendly atmosphere where performance is recognized and rewarded. We provide unique company benefits, training, and advancement opportunities. Most importantly, we value each of our team members as employees and as individuals.

If this sounds like your ideal work environment, then we would love to speak with you, so apply today!

Please visit our website ( www.qps.com ) for more information and to see all current openings.

The Job

• Greet and assist visitors, employees, vendors, and callers in a professional and courteous manner.
• Answer, screen, and route incoming calls and inquiries.
• Maintain a clean, organized, and professional reception area.
• Support visitor check-in, badge management, building access, and security procedures.
• Monitor front-desk activity and report security, safety, or emergency concerns.
• Receive and distribute mail, packages, and deliveries; prepare outgoing shipments as needed.
• Monitor office and shared supplies and place approved orders.
• Provide general administrative support, including filing, scanning, copying, and scheduling assistance.
• Assist with meetings, catering, vendors, and facilities coordination as assigned.
• Help ensure front-desk and office procedures are followed consistently.
• Exercise good judgment when handling visitors, deliveries, access requests, security concerns, or situations that fall outside established procedures, seeking guidance or escalating issues when appropriate.
• Perform other administrative and office support duties as assigned.
  
  

Work Location

• This job will be 100% QPS-office/facility based
  
  

Requirements

• High school diploma or equivalent required
• Prior experience in reception, front desk, customer service, administrative support, office support, or a similar professional environment preferred.
• Strong communication, customer service, organizational, and attention-to-detail skills
• Ability to manage multiple tasks and remain professional and calm under pressure
• Ability to follow established security, visitor management, confidentiality, and emergency procedures
• Basic proficiency with Microsoft Office, email, calendars, and standard office equipment
• Dependable, professional, service-oriented, and willing to learn company procedures and systems
• Familiarity with graphic design or illustration software is a plus
  
  

Why You Should Apply

• Great learning opportunities, especially for those new to the field. Our seasoned professionals are here to support and work with you to explore your learning potential and career goals.
• Structured Career Ladders that provide excellent growth based on your personal aspirations.
• Bonuses and merit increases are a part of the QPS total rewards approach and are linked to individual, team and company performance.
• Solid Benefits package, including Company-matched 401(k), and Company-sponsored Group Life/AD&D and Short and Long-term Disability Insurance
• Park-like setting in Newark, Delaware
• Internal committees designed with the needs and enjoyment of QPS employees in mind.
  
  

QPS, LLC is an Equal Employment Opportunity/Affirmative Action Employer. In accordance with federal, state, and local laws, we recruit, hire, promote and evaluate all personnel without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, physical disability, protected veteran status, or any other characteristic protected by law. Job applicants and present employees are evaluated solely on ability, experience, and the requirements of the job. In addition, QPS, LLC is a federal contractor and desires priority referrals of protected veterans.