What are the responsibilities and job description for the Support Staff position at QOL Restaurant Group?
Part-time
Description
Position Title: Support Staff (host/hostess, busser, expo)
Department: FOH Accountable To: FOH Management
Support Staff assists the Front of House (FOH) in various ways. Support Staff must demonstrate the ability to multi-task in a fast paced environment and greet guests in a timely manner with a positive and outgoing approach. Support Staff also is to assist in stocking, cleaning and other basic side work tasks while upholding FOH service standards. Support Staff must help to maintain a safe and sanitary work environment. Support Staff must be personable, pleasant, and presentable.
In addition, they must be able to interact with guests – remaining friendly and flexible—resulting in the best guest experience possible. The guest and their experience will always be paramount.
Key Performance Elements/Essential Functions
• Demonstrate the ability to multi-task in a fast paced environment
• Outgoing, friendly and courteous demeanor
• Attention to detail and ability to stay organized
• Effective communication skills in various situations
• Provides support to FOH staff while adhering to all safety and sanitation, and company policies and procedures.
• Interacts with the staff and guests in a positive manner as to achieve our desired result of achieving 100% guest satisfaction.
• Knowledge of the menu in order to assist with guest inquiries/requests as well as be able to accurately identify food and beverage items
• Responsible for various tasks including, but not limited to:
o Ensuring all guests are greeted with a smile and an appropriate greeting in a timely manner
o Distributing menus and flatware
o Answering phones
o Taking to go orders and handling payments accurately
o Accepting reservations and managing them in order to prevent over booking of the restaurant
o Ensuring host area is kept neat, clean and organized as well as stocked with essential FOH items
o Assisting expos in delivering of food to guests
o Assisting bussers with pre-bussing, bussing and resetting of tables
o Assisting servers with refilling of beverages
• Completes tasks for each shift according to the needs of the restaurant.
Other
Regular attendance in conformance with the standards, which may be established and or altered by Twigs Bistro and Martini Bar from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the restaurant.
Upon employment, all employees are required to fully comply with the Twigs Bistro and Martini Bar rules and regulations for the safe and efficient operation of our properties. Employees who violate the Twigs Bistro and Martini Bar rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Qualification Standards
Education:
Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities. High school education is preferred.
Licenses or Certificates:
Ability to obtain any government required licenses or certificates. For example: Local health department certification and state liquor control board certificate. CPR certification and/or first aid training preferred.
Grooming:
All employees must maintain a neat, clean, and well groomed appearance (specific standards available in our employee training manual)