Human Resources Generalist

At Quest Defense Systems & Solutions, our people are at the center of everything we do. 

We are seeking an experienced Human Resources Generalist to help deliver an exceptional employee experience across a growing population of engineering and technical professionals. As a key member of the People & Culture team, this role is responsible for supporting onboarding, employee communications, HR operations, and employee lifecycle administration while helping ensure a consistent, engaging, and compliant experience for employees across the organization.

This role requires a highly organized, professional, and detail-oriented HR practitioner who can operate effectively in a fast-paced, multi-state environment with a strong focus on operational excellence, compliance, and communication. The HR Generalist will lead new employee orientations, prepare employee documentation and communications, support HR systems and processes, and serve as a trusted resource for employees throughout their lifecycle with the company.

This position plays an important role in helping the organization build scalable people practices, improve process discipline, and strengthen employee and manager communication.

Due to the nature of this role, all candidates must be U.S. citizens or U.S. Persons.

This role is hybrid. All candidates must reside in Cincinnati, OH.

Key Responsibilities:

• Employee Onboarding & Orientation
  • Lead and facilitate new employee orientation programs for employees across multiple locations and states
  • Coordinate onboarding activities to ensure a positive, welcoming, and compliant employee experience
  • Prepare onboarding materials, presentations, and communication tools
  • Partner with managers, Talent Acquisition, IT, Payroll, and other teams to ensure onboarding readiness
  • Support onboarding workflows and documentation within HR systems
• Employee & Manager Communications
  • Create, edit, and maintain HR communications across multiple channels
  • Develop and maintain communication templates, toolkits, and HR resource materials
  • Draft employee letters and HR-related documentation
  • Support communication planning and execution for HR programs, meetings, and organizational updates
• HR Operations & Employee Lifecycle Support
  • Support employee lifecycle activities, including new hires, job changes, promotions, transfers, and offboarding
  • Ensure HR records and employee documentation are complete and accurate
  • Assist with HR process documentation and standard operating procedures
  • Support compliance-related documentation and tracking requirements
  • Partner with Payroll and HR to ensure data accuracy and timely processing
• HR Operations & Employee Lifecycle Support
  • Monitor and respond to HR support tickets, employee inquiries, and service requests in a timely and professional manner
  • Serve as a primary point of contact for employee questions
  • Triage and route inquiries to the appropriate HR, Payroll, Benefits, or leadership team members as needed
  • Track ticket status, resolution timelines, and recurring themes to improve employee experience and process effectiveness
  • Maintain accurate documentation of employee requests and resolutions
  • Support the development of self-service tools, FAQs, and knowledge resources to reduce repetitive inquiries
  • Help establish consistent service standards and response expectations for HR support activities
• HR Meetings & Event Coordination
  • Prepare materials and logistics for HR-led meetings and employee sessions
  • Coordinate meeting setup and technology support using Microsoft Teams and related platforms
  • Manage meeting invitations, recordings, attendance tracking, and follow-up communications
  • Assist with presentations, employee engagement activities, and HR events
• Compliance & Operational Excellence
  • Support compliance with multi-state employment requirements and company policies
  • Maintain confidentiality and professionalism in handling employee information
  • Help improve HR process consistency, documentation, and operational discipline
  • Identify opportunities to improve communication, efficiency, and employee experience

Required Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• PHR certification
• 5 years of experience in Human Resources, HR Operations, People Operations, or a related HR function
• Experience supporting employee onboarding, employee lifecycle administration, and HR operations processes
• Experience working in a multi-state employment environment
• Working knowledge of employment laws, HR compliance requirements, and confidentiality standards
• Experience utilizing HRIS platforms (ADP experience preferred)
• Strong written and verbal communication skills
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities in a fast-paced, growing organization
• Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams
• Ability to work in a hybrid environment with regular onsite presence in Cincinnati, Ohio

Preferred Qualifications:

• Experience facilitating new hire orientation and onboarding programs
• Experience managing employee inquiries, HR ticketing systems, or shared services support functions
• Experience supporting remote, hybrid, and onsite employee populations
• Experience creating HR communications, templates, SOPs, and employee-facing documentation
• Experience with ADP Workforce Now or similar HRIS platforms
• Experience with Greenhouse or other applicant tracking/onboarding systems
• Experience supporting engineering, manufacturing, aerospace, defense, technology, or other highly technical workforces
• Experience working in a rapidly growing or evolving organization
• Familiarity with SharePoint and employee communication platforms

The QDSS Advantage:  

At QDSS, our advantage is purpose-driven work, collaborative teams, and complex challenges that push boundaries and build lasting impact. You’ll grow your career while contributing to mission-critical programs that demand excellence and shape the future. 

What You’ll Find Here 

• Work That Matters – Next-generation, safety- and mission-critical projects where your contributions have real-world impact. 
• Growth That’s Supported – Competitive compensation, employer-matched 401(k), certification assistance, and clear opportunities for advancement. 
• A Culture That Works – A flexible, collaborative, and people-first environment where teamwork, innovation, and balance are valued. 

Benefits Include 

• Competitive pay, comprehensive medical/dental/life and disability coverage, 401(k) with employer match, professional development support, and a flexible, friendly workplace.