What are the responsibilities and job description for the Customer Service Loan Specialist position at QC Holdings-LendNation?
The QC Holdings E-commerce Department is seeking Remote customer service professionals to fill the position of CUSTOMER SERVICE LOAN SPECIALIST. This is a full-time opportunity with BONUS POTENTIAL. This position will secure, verify, and analyze customer loan application information as set forth in product guidelines to provide quality consumer loan services. We are seeking individuals who are self-motivated with great interpersonal and PC skills and a high degree of professionalism.
The job requires direct phone contact with customers who are applying for consumer loans via our company website with an emphasis on loan origination. We also have separate positions available with a focus on loan servicing and collections if that is your specialty.
The job requires direct phone contact with customers who are applying for loans using our website.
Location: Fully Remote with/optional Hybrid opportunity upon successful completion of training and maintaining of performance standards.
Eligible remote candidates must reside in a state that our company currently does business in. Those states are as follows:
Alabama, Idaho, Illinois, Kansas, Kentucky, Mississippi, Missouri, Nevada, New Mexico, Oklahoma, Tennessee, Texas, Utah, or Wisconsin
Requirements:
- High School Diploma or GED required. Some college preferred.
- At least 1 year experience in a customer service role. Prior loan processing/verifying/collecting helpful but not required.
- Strong attention to detail.
- Knowledge of MS Office products.
- Excellent communication skills are required, both oral and written.
- Excellent time management and organizational skills.
- Bilingual in Spanish is a plus.
- Ability to type 35 wpm.
QCHI/LendNation is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing, Western Union money services and bill pay. Knowing that today's customer seeks convenient options and speed, QCH’s products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI’s headquarters is based in Lenexa, Kansas (a suburb of Kansas City). QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.
QCHI is an Equal Opportunity Employer