What are the responsibilities and job description for the Digital Lead - SME position at qbe?
Primary Details Time Type: Full time Worker Type: Employee Location: Sydney, Melbourne Type: Permanent, full time Hybrid role, Happy to talk flexible working The opportunity The role of the Digital Lead is to shape and deliver the digital strategy for our SME portfolio. This is a pivotal role where you will bring clarity, ownership, and direction to our digital agenda ensuring investments are prioritised effectively and deliver measurable business outcomes. Work across Product, Technology, and Distribution to enhance broker experience, improve efficiency and support SME growth through scalable, user‑focused digital solutions. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role You will bring ownership and direction to SME’s digital strategy connecting business priorities with practical digital solutions. Acting as the central point of accountability, you will make sure our digital efforts are focused, prioritised, and executed effectively. Responsibilities include: Own and deliver the SME digital roadmap aligned to strategy, growth priorities, and business outcomes Translate strategic objectives into a prioritised pipeline of digital initiatives with clear value and benefits Balance and prioritise competing demands across underwriting portfolios to maximise investment impact Lead initiatives that improve broker experience, ease of doing business, and engagement Partner with Product and Technology to design and deliver scalable, user-focused digital solutions Track delivery, measure outcomes, and continuously improve through data, insights, and user feedback About you To be successful in this role you will have: Proven experience leading digital initiatives or digital product delivery in a complex environment Strong capability in building and delivering digital roadmaps aligned to business strategy Experience prioritising investments based on value, impact, and feasibility Deep understanding of customer-centric design and digital experience optimisation Strong stakeholder management skills, with the ability to balance competing priorities Ability to translate business needs into clear digital outcomes Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Life Leave, supporting the life events we all experience, leaving your annual leave for rest 18 weeks’ gender-equal flexible leave for all new parents, including paid super A range of discounts on insurance products, car hire, hotels, goods and services To learn more about benefits of working with us, click here. Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI workplace inclusion Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates APPLY NOW and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Business Case Development, Communication, Critical Thinking, Digital Marketing, Innovation, Intentional collaboration, Managing performance, Portfolio Management, Prioritization, Process Improvements, Product Backlog Management, Product Portfolio Management, Product Roadmapping, Stakeholder Management, Team Development Application Close Date: 07/07/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.