What are the responsibilities and job description for the AI Change & Learning Specialist position at qbe?
Primary Details Time Type: Full time Worker Type: Employee Location: Sydney Type: 12-month fixed term contract Hybrid role, Happy to talk flexible working Click here to discover what it's like to be a part of QBE Group The opportunity The AI Change & Learning Specialist position focuses on supporting the rollout of AI learning and driving adoption across the business. You’ll play a key part in helping employees and leaders build confidence, capability and practical use of AI in their day-to-day work. Your new role Sitting within the Workforce AI Change & Enablement team, you will work across the business to coordinate and deliver AI learning and adoption activity, ensuring it’s simple, practical and embedded into how people work. This is a hands-on role focused on bringing learning to life, supporting stakeholders and driving real engagement with AI tools and ways of working. Key responsibilities include: Coordinating delivery of AI learning activity across employees and leaders, ensuring alignment to timelines and expectations Acting as a key point of contact for learner support, helping troubleshoot issues and drive engagement Supporting the rollout and ongoing management of learning interventions Contributing to broader change and adoption activity, linking learning to AI capability uplift and workforce readiness Translating AI learning into clear, practical guidance for teams and leaders to embed into day-to-day work Maintain and update AI learning content and support materials, ensuring resources remain relevant, simple and easy to use. Work closely with stakeholders and business communities to reinforce learning, build confidence and encourage practical use of AI. Tracking and reporting on engagement, completion and barriers, using insights to continuously improve the experience. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. About you You will bring a strong foundation in learning, change or workforce transformation, with the ability to coordinate activity and engage stakeholders across a complex environment. You’re practical, proactive and comfortable turning ideas into simple, actionable outcomes that support real behaviour change. Key requirements: Experience in learning, change, organisational development or workforce transformation Strong coordination and delivery skills, with the ability to manage multiple priorities Confident stakeholder engagement and communication across different levels of the business Ability to translate complex concepts into clear, practical guidance Comfortable using data and insights to track progress and improve outcomes Strong interest in AI and digital ways of working, with hands-on experience using tools like Copilot (or similar) Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com. Skills: Adaptability, Analytical Thinking, Commercial Acumen, Critical Thinking, Detail-Oriented, Human Resource Management, Human Resources (HR), Intentional collaboration, Learning Management Systems (LMS), Managing performance, Presenting with Impact, Risk Management, Stakeholder Management, Strategic Management, Waterfall Model Application Close Date: 03/07/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.