What are the responsibilities and job description for the Warranty Processing Manager position at QB Business Solutions?
Automotive Warranty Claims Manager – Dealership Warranty Experts Wanted
$65,000 Bonus | Full-Time | On-Site Only
QB Business Solutions
Join a Team That Values True Warranty Expertise
If you know OEM warranty rules, DMS workflows, and how to keep a schedule clean — we want you. QB Business Solutions is expanding and seeking a high-level Automotive Warranty Claims Manager with dealership experience. If you’ve spent years inside a Service Department, understand OEM policies, and know how to keep claims compliant, accurate, and paid — this is your next step.
We invest in our people, promote from within, and maintain a culture centered on teamwork, accountability, and long-term career growth.
Why Dealership Warranty Pros Choose Us
- Monday–Friday schedule (no weekends)
- Competitive salary bonus
- Health, Vision, PTO, Paid Vacation
- 401(k) with company match
- Paid training & continuous OEM education
- Stable, on-site work environment
- A company that values warranty expertise
Position Overview
You will manage a team of Warranty Administrators and oversee all warranty claim operations. Your dealership background will help ensure:
- Claims are submitted correctly the first time
- OEM rules are followed
- Schedules reconcile cleanly
- The team stays aligned with evolving OEM requirements
This role is perfect for someone who has lived the dealership warranty world and wants to use that expertise to lead a high-performing team.
Key Responsibilities
- Lead and mentor a team of Warranty Administrators to maximize accuracy and productivity.
- Ensure OEM-compliant claim submission, documentation, and follow-up.
- Review repair orders for proper Concern, Cause, Correction and required documentation.
- Assist team members with OEM policy questions, bulletins, recalls, and claim coding.
- Maintain expert-level knowledge of factory programs, recalls, bulletins, and warranty updates.
- Reconcile warranty schedules and ensure proper payment posting and adjustments.
- Identify claim trends, prevent chargebacks, and strengthen compliance.
- Set team goals and workflow strategies aligned with company priorities.
- Collaborate with Service Department leadership to streamline processes and reduce claim errors.
Qualifications
- 5 years managing a team of 5 or more (Required)
- Dealership warranty administration experience strongly preferred
- 1 year warranty claims experience (Preferred)
- Strong understanding of OEM warranty policies, documentation requirements, and claim submission processes
- Working knowledge of dealership Service Department operations
- Strong math and reconciliation skills
- Excellent communication and problem-solving abilities
- General accounting knowledge (Preferred)
- Strong computer proficiency (DMS experience a plus)
- Valid Driver’s License
- Must pass background check, MVR, and drug screening
Who Thrives Here
This role is ideal for:
- Former Warranty Administrators ready to lead a team
- Experienced Service Writers who understand OEM rules
- Dealership Warranty Clerks seeking career advancement
- Anyone who knows how to keep warranty schedules clean and claims compliant
If you’ve ever fought a chargeback, corrected a poorly documented RO, or navigated OEM claim guidelines — you’ll fit right in.
How to Apply
Upload your resume and complete the online assessment.
We are an Equal Opportunity Employer.
Pay: $65,000.00 per year
Benefits:
- 401(k) 4% Match
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $65,000