What are the responsibilities and job description for the Incident Response Analyst position at Q2?
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance
We are looking for an Incident Response Analyst who is passionate about structured problem-solving, clear communication, and operational excellence. This role plays a key part in our global incident management process by coordinating the response to moderate-severity service impacts and assisting senior Incident Managers during high-severity events.
In this position, you will lead bridge calls for Sev 3 and Sev 4 incidents and assist with coordination, documentation, and communication during Sev 1 and Sev 2 events. You will also support Problem Management by contributing to post-incident reviews, root cause documentation, and tracking corrective actions through resolution.
If you are looking for a role that blends technical understanding, cross-team coordination, and opportunities to grow into senior incident or problem management roles, this may be the right fit for you.
You will spend some of your days managing lower-severity incidents in a fast-paced environment with multiple stakeholders and partners. You will spend other days assisting with post-incident reviews, tracking corrective actions, and improving our ability to detect, escalate, and report on service-impacting events.
A Typical Day
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Our Culture & Commitment
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance
We are looking for an Incident Response Analyst who is passionate about structured problem-solving, clear communication, and operational excellence. This role plays a key part in our global incident management process by coordinating the response to moderate-severity service impacts and assisting senior Incident Managers during high-severity events.
In this position, you will lead bridge calls for Sev 3 and Sev 4 incidents and assist with coordination, documentation, and communication during Sev 1 and Sev 2 events. You will also support Problem Management by contributing to post-incident reviews, root cause documentation, and tracking corrective actions through resolution.
If you are looking for a role that blends technical understanding, cross-team coordination, and opportunities to grow into senior incident or problem management roles, this may be the right fit for you.
You will spend some of your days managing lower-severity incidents in a fast-paced environment with multiple stakeholders and partners. You will spend other days assisting with post-incident reviews, tracking corrective actions, and improving our ability to detect, escalate, and report on service-impacting events.
A Typical Day
- Lead coordination and restoration efforts for Sev 3 and Sev 4 incidents, ensuring timely engagement of resolver teams and clear stakeholder communication.
- Assist senior Incident Managers during Sev 1 and Sev 2 incidents, supporting bridge facilitation, impact assessment, and event documentation.
- Participate in incident triage, leveraging monitoring and alerting tools to help identify scope, impact, and potential root causes.
- Provide concise and accurate incident updates to internal and external stakeholders throughout the event lifecycle.
- Document incident timelines, contributing factors, and lessons learned using standard templates and tracking systems.
- Support Problem Management activities by drafting post-incident summaries, assisting with root cause analyses, and tracking action items to closure.
- Partner with engineering, infrastructure, and operations teams to identify opportunities for improved detection, escalation, and communication practices.
- Collaborate with process owners to enhance incident and problem workflows using Atlassian tools such as Jira and Confluence.
- May be required to participate in an on-call rotation to support incident response activities outside of standard business hours.
- Demonstrate composure, professionalism, and focus during time-sensitive events.
- Typically requires a Bachelor’s degree in (relevant degree) and a
- 2–3 years of experience in IT Operations, System Administration, or similar support roles within a 24x7 environment.
- Working knowledge of Windows Server environments, AWS services, and the HashiCorp ecosystem (Nomad, Consul, Vault, Terraform).
- Familiarity with Atlassian tools (Jira, Confluence) for workflow management and documentation.
- Understanding of incident and problem management frameworks such as ITIL (Foundation certification preferred).
- Strong analytical and organizational skills with excellent attention to detail.
- Effective communication skills with the ability to translate technical findings into clear, business-relevant updates.
- Ability to remain calm under pressure and collaborate effectively with technical and business teams.
- Self-motivated and adaptable, with a strong sense of ownership and accountability.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”
Our Culture & Commitment
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements