What are the responsibilities and job description for the Implementation Engineer position at Q2?
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Summary
Q2 is seeking an Implementation Engineer responsible for implementing Q2’s Risk & Fraud Management Software Solutions to align with the business requirements of our customers. You will be exposed to a highly configurable product on multiple platforms, configured/engineered uniquely for each customer. This role will interface directly with clients to manage questions and issues during a project and works closely with internal project teams to complete tasks and meet time-sensitive deadlines. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting.
A Typical Day
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Our Culture & Commitment
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Summary
Q2 is seeking an Implementation Engineer responsible for implementing Q2’s Risk & Fraud Management Software Solutions to align with the business requirements of our customers. You will be exposed to a highly configurable product on multiple platforms, configured/engineered uniquely for each customer. This role will interface directly with clients to manage questions and issues during a project and works closely with internal project teams to complete tasks and meet time-sensitive deadlines. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting.
A Typical Day
- Partner with clients and internal teams to understand business requirements and direct the configuration duties
- Develop and perform quality assurance check points within your team to ensure quality and timely delivery
- Take ownership of your team’s business results by developing and leading training and execution plans
- Monitors and impacts key metrics and efficiencies
- Problem-solve routine to complex issues
- Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
- Identify opportunities to build tools or enhancements that improve implementation quality, efficiency, and team productivity.
- Track status and provide updates in relation to overall implementation process
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Work closely with Development and other teams to ensure client satisfaction and on-time delivery
- Typically requires a bachelor’s Degree in related field and 5-7 years of experience
- Hands on experience with databases and data queries to support application configuration, troubleshooting, and implementation activities.
- Experience configuring or integrating applications using APIs or web services a plus.
- Salesforce experience a plus
- Data migration experience a plus
- Strong troubleshooting, diagnostic and analytical skills.
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- Strong written and oral communication skills including communication of technical concepts to non-technical individuals
- Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
- The ability to remain calm, diplomatic, and cooperative under stressful conditions
- Financial Services and Enterprise Software experience beneficial but not required
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”
Our Culture & Commitment
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements