What are the responsibilities and job description for the Front Office Manager position at Q Hotels Management?
The Front Office Manager is responsible for successful operation of the hotel, is required to motivate, lead, supervise and direct the operations of the hotel and its departments.
They will motivate, and serve as a property leader at the hotel and to the corporate offices and owners.
Manages and motivates all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.
Compiles and prepares financial reports, including: rate and availability calendar.
Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information.
Requirements:
Works directly with department managers to ensure a seamless workflow on a daily basis.
Participates in mandatory training.
Participates and ensures implementation in sales and marketing programs.
Completes random guest-registry audit to assure accuracy and completeness.
Maintains key control and loss prevention programs.
Ensures that all, procedures, federal and state policies are followed.
Reports aged open accounts to Support Office Accounting Department.
Any other requests from the Corporate Office.
Qualifications: Candidate must have previous work experience with Marriott FOSSE system.
Candidate must have previous Supervisor, Front Desk Manager or Manager on Duty job experience.
Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff.
Candidate must be able to work evenings, weekends available for on call.
Candidate must be knowledgeable in Marriott's Brand Standards.
Background check is required.