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Slot Attendant

Q Casino + Resort
Dubuque, IA Full Time
POSTED ON 8/25/2026
AVAILABLE BEFORE 10/24/2026

Q CASINO RESORT

SLOT ATTENDANT

BASIC FUNCTION

Ensures customer service aspects of slot operations run smoothly.

ORGANIZATIONAL RELATIONSHIPS

  • Reports to:    Operations Shift Manager/Director of Gaming Operations
  • Supervises:    N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Ensure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures.
  • Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1)h.
  • Maintain effective working relationships with other departments and employees.
  • Ensure proactive customer service, personally resolving customer problems as required.
  • Performs ticket fills & jackpot payments per Internal Controls.
  • Authorizes slot payouts per Internal Controls.
  • Circulate the slot floor to make sure everything is clean and in working order. 
    • Perform minor repairs, such as printer issues, bill jams and any other small repair that may be required by the guest.
    • Help push in chairs and empty cups when needed.  

EDUCATION, TRAINING AND EXPERIENCE

  • High School diploma or equivalency certificate.

STANDARDS OF PERFORMANCE

  • Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as bill jams, printer jams, etc.
  • Well organized, produces legible and accurate paperwork & possess good cash handling skills.
  • Willing and able to work non-traditional schedules, particularly nights and weekends.
  • Able to spend extended periods standing and walking.
  • Able to work in potentially stressful conditions (i.e. noisy, crowded, smoky, busy).
  • Strong customer service skills, personality, and orientation.
  • Able to remain composed when dealing with irate customers.


MENTAL AND PHYSICAL REQUIREMENTS

  • Generally light, with occasionally medium work. Lifting up to 50 lbs.
  • Standing for long periods of time
  • Bending, stooping and crawling.

WORKING ENVIRONMENT AND CONDITIONS

Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment.

EQUIPMENT AND TOOLS

  • Various slot machines & their sub-assemblies
  • Small hand tools

Salary : $15

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