What are the responsibilities and job description for the Hotel Housekeeping position at Q Casino + Resort?
THE KEY HOTEL
HILTON GARDEN INN DUBUQUE
Q CASINO RESORT
Hotel Housekeeping
Position Summary:
Responsible for cleaning and maintaining guest rooms at The Key Hotel and Hilton Garden Inn, ensuring a welcoming and comfortable environment through attention to detail, professionalism, and respect for guest privacy.
ORGANIZATIONAL RELATIONSHIPS
Reports to: Housekeeping Supervisor
DUTIES & RESPONSIBILITIES
- Clean and service guest rooms and public areas to established standards of cleanliness and presentation.
- Replace linens, towels, and amenities as needed and ensure rooms are properly stocked.
- Maintain carts, closets, and work areas in a clean and organized manner.
- Report maintenance needs, safety concerns, and any unusual or suspicious activity promptly.
- Handle lost and found items according to hotel policy.
- Support laundry operations as needed, including washing, drying, and folding linens.
- Follow all safety, sanitation, and company policies and procedures.
- Communicate effectively with supervisors and team members to ensure smooth daily operations.
- Perform other related duties as assigned to support overall hotel operations.
REQUIRED SKILLS & ABILITIES
- Detail-oriented with a focus on quality and consistency.
- Maintains discretion and respects guest privacy.
- Delivers work that meets high cleanliness and service standards.
- Interacts with guests in a professional and courteous manner.
- Able to read product labels and communicate effectively with guests.
- Basic English reading, writing, and speaking skills preferred.
EDUCATION & EXPERIENCE
- Legally authorized to work in the United States.
- Previous hotel housekeeping experience a plus, but not required.
PHYSICAL REQUIREMENTS:
- Requires prolonged standing, walking, bending, pushing, and pulling.
- Must be able to lift up to 15 pounds.
- Flexible to work a rotating seven-day schedule, including occasional afternoon shifts at The Key Hotel or Hilton Garden Inn.
CULTURAL FIT AND VALUES
Embodies our FORT values—Fun, Ownership, Respect, and Teamwork—by fostering collaboration, transparency, and a service-oriented mindset toward both the organization and the community.
Salary : $15