What are the responsibilities and job description for the Customer Care Representative position at Pyramid Heating & Cooling?
Pyramid Heating & Cooling is a small HVAC operation with a primary focus on existing residential home HVAC system replacement and service and has expanded into small commercial markets. We withstood the largest downturn in the economy with no layoffs and increased employee benefits.
We are currently seeking a Customer Care Representative for our Portland location. The role involves turning customers into clients by functioning as a liaison between the company and its customers, handling customer inquiries, problems, complaints, and other issues to ensure customer satisfaction.
What We Offer:
- Employer-paid medical insurance
- $125/month employer contribution to HSA
- 80 hours of PTO
- 6 paid holidays
- 8 paid hours of community service
- Parking/transit passes
- 401k with 2% match/employee match of at least 5%
Work Hours: Monday - Friday, 8:00 am - 5:00 pm with 1 hour lunch with opportunities for overtime in our busier seasons
Pay Range: $23.50 - $28.50 per hour, depending on experience
VISION
We improve lives through ideal indoor environments.
MISSION
Our team is driven to provide extraordinary experiences and create life-improving indoor environments.
VALUES
Integrity - We hold ourselves to the highest standards of integrity and can be trusted to do things the right way. We are determined to always exceed expectations. We work honestly.
Respect - We are considerate of your time, property, and investments. We show kindness and appreciation in all that we do. We act thoughtfully.
Compassion - We work diligently with a positive attitude. We are enthusiastic about applying and sharing our expertise because we know it leads to healthier, more satisfying lives. We care deeply.
Sustainability - We relentlessly pursue lasting solutions and relationships. We provide the foundation to sustainable healthy environments, systems, and partnerships. We think long-term.
Required Qualifications:
- Highly developed sense of integrity and commitment to customer satisfaction
- Passion for excellence with respect to treating and caring for customers
- Ability to multi-task
- Ability to communicate clearly and professionally, both verbally and in writing
- Pleasant, patient, and friendly attitude
- Geographical knowledge of service area or map reading skills
- Two years related experience and/or training in customer service, billing, dispatching or project management or equivalent combination of education and experience
- Attention to detail
- Excellent communication/listening skills
- Strong work ethic and team player mentality
- Able to handle complaints and unpleasant customers in a professional manner
- Ability to relate to customer
- Fluent knowledge of Microsoft Office
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
Salary : $24 - $29
