Greeter and Guest Experience Ambassador

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Located along the western shores of Lake Michigan, Wingspread Retreat & Executive Conference Center encompasses three unique buildings nestled on 36 acres of lush, natural landscape. The original iconic building, designed by Frank Lloyd Wright and known simply as Wingspread, is the heart of this striking complex. The property also features a modern and inviting 40-room Guest House facility and a conference facility. In all, over 15,000 square feet of meeting space certified by the International Association of Conference Centers offer inspiring views of the nature all around us. Here, guests find everything their group needs in one secluded but accessible venue. We invite you to experience a venue where every detail • from the iconic architecture to our proprietary convening model • comes together in an extraordinary way that lends itself to creating ideas and transforming them into solutions. When Frank Lloyd Wright walked this property decades ago, nature was his inspiration and his canvas. Just as they served as the cornerstone for creating Wingspread, Frank Lloyd Wright’s love of form and function, site, structure, timing and context drive our approach to delivering an incomparably organic and dynamic meeting environment. It’s the tranquil setting and fully-tailored experience of each individual guest. It’s The Johnson Foundation’s legacy of forwarding-thinking problem-solving. It’s all of these combined, in one special place. This is the ideal setting for successful meetings. Meetings this customized and unique require a team of the area's most talented people. A precision focus on service, attentiveness and detail are the attributes of a Wingspread team member. Our exclusive, semi-private campus is an inspirational place to work and share your talents. Visit wingspread.com to learn more about this historic and effective venue. We look forward to meeting you.

What you will have an opportunity to do:

• Provides exceptional service in face-to-face contact with Campus visitors. Is trained and adheres to the customer service standards, policies, and procedures in the carrying out of daily work assignments.
• Whether at the locked front gate or at the parking lot entrance, greet visitors as soon as they arrive. Provide access through the gate when needed and provide assistance on where to park. Determine visitors’ needs and direct them to the proper area within the facility.
• Learn and can describe the history of the Wingspread home and how it is used today as part of The Johnson Foundation campus and programming.
• Interacts positively with visitors and responds to their questions and concerns. Resolves visitor concerns quickly and tactfully.
• Ensures consistent coverage of the Greeter and Visitor Experience office during operational hours.
• Liaison with the Tour office to ensure visitors receive exceptional and consistent service.
• Ensures visitor and campus security through observation, the timely reporting of concerns or incidents, providing tour guest assistance and performing emergency assistance (CPR/AED, fire extinguishers and evacuation/relocation).
• Proactively seeks up-to-date information to remain knowledgeable regarding daily operations and activities, wayfinding, parking and emergency protocols applicable on campus for each day.
• Welcomes and orients guests and proactively promotes the work and programming of The Johnson Foundation and Wingspread Retreat and Executive Conference Center.
• Recognizes and reports visitor trends.
• Receiving, sorting and distributing daily mail, newspapers and deliveries.
• Promotes the cultural and historical value of Wingspread through distribution of supporting marketing and promotional materials or program information with visitors.
• Open and close campus buildings by unlocking at the beginning and locking buildings at the end of each day.
• Checking and signing off on the fire extinguishers on property, in all the buildings monthly.
• Transport guests as needed in the cart from building to building, or parking lot to building.
• Implement any needed safety and security procedures in accordance with the Campus Emergency Plan and in collaboration with other Foundation and Benchmark personnel, including coordination of evacuation scenarios and rehearsing safety situations.

What are we looking for?

• One (1) year of proven experience in customer service, working with the public, and knowledge of basic public safety protocols. Demonstrates proficiency in handling customer service situations and demonstrates good judgement with customer recovery.
• Demonstrate effective communication skills.
• CPR / AED certified or can be certified in 6 months.
• Valid driver's license preferred.
• Must enjoy high energy interactions with diverse audiences and have the ability to communicate effectively and in a positive manner, even under high-stress situations.
• Professionalism and commitment to maintaining a positive working relationship with a small team of diverse staff and invited guests.
• GED or high school diploma preferred.

Must be able to work a flexible weekday, weekend, evening and overnight hours. Occasionally, some holiday hours may be required

Compensation:

$16.00

$18.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.