Director of Outlets

Wayfinder Newport is more than just a boutique hotel — it’s a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community. Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full-service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we’re committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits — including 401(k) with company match — and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service. Our core values center on personal growth, a strong sense of community, and supporting each other’s success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for. We’re building more than a hotel — we’re building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport.

What you will have an opportunity to do:

The Outlet Director at Wayfinder Newport is a dynamic, hands-on leader responsible for overseeing all food and beverage outlets, ensuring exceptional guest experiences, strong financial performance, and seamless daily operations. This role blends strategic leadership with a deep appreciation for coastal hospitality, neighborhood-driven dining, and vibrant seasonal experiences.

The Outlet Director will lead a diverse portfolio of outlets, each with its own personality, while maintaining a cohesive service culture aligned with Wayfinder’s laid-back yet elevated brand.

Outlets Overview

• Little Clam Restaurant & Bar – A new neighborhood favorite led by Chef Antonio Wormley (Hell’s Kitchen, current season), offering a modern take on New England coastal dining with a focus on local farmers, fishermen, and timeless seaside flavors and a welcoming space to unwind at the end of the day with flavorful bites and craft cocktails.
• The Café – A cozy, art-filled café serving the best cup of coffee in town, featuring a custom blend by Rhode Island–based Nitro Coffee. Perfect for grab-and-go breakfasts, snacks, and picnic provisions.
• The Pool Shack (Seasonal) – A vibrant poolside destination delivering endless summer vibes with frozen cocktails and light bites in a relaxed, weather-dependent setting.

Key Responsibilities

• Provide leadership and operational oversight for all outlets, ensuring consistent service excellence and brand alignment
• Partner closely with the Food & Beverage Manager, Executive Chef and culinary leadership to deliver compelling menus, seasonal offerings, and elevated guest experiences
• Drive financial performance through budgeting, forecasting, labor management, and cost controls
• Recruit, train, coach, and inspire outlet leadership teams and line staff
• Maintain high standards of food safety, sanitation, and compliance with all local and state regulations
• Oversee scheduling, inventory, vendor relationships, and purchasing across all outlets
• Collaborate with hotel leadership on programming, events, promotions, and guest engagement initiatives
• Ensure smooth execution of service across varying dayparts, including breakfast, brunch, bar service, dinner, and seasonal pool operations
• Foster a culture of hospitality, teamwork, accountability, and creativity

Qualifications

• Minimum of 3–5 years of progressive leadership experience in food & beverage or outlet management
• Experience overseeing multiple outlets with varying concepts and service styles preferred
• Strong financial acumen with experience managing budgets, labor, and P&Ls
• Passion for coastal cuisine, craft cocktails, and community-driven hospitality
• Proven ability to lead, develop, and retain high-performing teams
• Excellent communication, organizational, and problem-solving skills
• Flexibility to work evenings, weekends, holidays, and seasonal schedules

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What are we looking for?

Compensation:

$90,000

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$100,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.