What are the responsibilities and job description for the L2 application support engineer position at Pyramid Consulting, Inc.?
Job Details
Immediate need for a talented L2 application support engineer. This is a 12 months contract opportunity with long-term potential and is located in Plano, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-86589
Pay Range: $58 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Monitor and deliver PB Margin and Risk Control Batches
- Support users on complex technical issues, problems related to supported applications, networks, servers and workstations.
- Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
- Identify solutions to work around open issues / problems that are under investigation or pending resolution.
- Work directly with technology/development staff, and end users for any support related issue.
- Responsible for incident management and conducting proper problem follow-up.
- Improve documentation of support policies and procedures.
- Understanding, in depth, the business processes supported by the system.
- Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
- To ensure that applications and related services are documented and kept current.
- Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.
Key Requirements and Technology Experience:
- Key skills; L2 Support, (Brokerage, Margin, Risk Control)
- Must be hands-on and involved with the day-to-day technical details.
- Must have prior production support experience
- Must have strong communications skills
- Strong knowledge of UNIX
- Strong analytical and troubleshooting skills
- Self-motivated with a positive attitude.
- Experience writing Perl or UNIX (Solaris and Linux) shells scripts.
- Experience with MS SQL, Sybase.
- Experience with Windows Clustering and Autosys.
- Experience with ITRS Geneos.
- Able to work in a fast pace environment
Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
Salary : $58 - $60
