What are the responsibilities and job description for the IT Help Desk Support position at Pyramid Consulting, Inc?
Immediate need for a talented IT Help Desk Support. This is a 06 Months Contract opportunity with long-term potential and is located in Louisville, KY [Remote, But should be onsite for initial training period for 4 weeks ]. Please review the job description below and contact me ASAP if you are interested.
Job ID:26-10867
Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job].
#san
J2W:CB3
Job ID:26-10867
Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Analyze and resolve hardware, software and operational issues within our service level agreements
- Maintain a basic understanding of operational procedures
- Log all incidents into an Incident Management System with clear, concise language
- Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
- Achieve an on target or above rating on quality, service, and productivity metrics
- Follow proper escalation path when necessary to resolve issues
- Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
- Provide stellar customer service to our customers, treating every call with respect and positive energy
- Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
- Participate in all individual and group training initiatives
- Skills-A strong candidate would be:
- 1 year Help Desk / Call Center support
- Comfortable troubleshooting basic IT issues
- Excellent communicator with customer-first mindset
- Able to handle fast-paced, high-volume support
- Flexible for night shifts
- Some college preferred
- Good organizational, oral/written communication, and problem solving skills
- Good understanding of computer concepts (PC Fundamentals/Operating Systems)
- Ability to type 40 words per minute
- Minimum of 1 of year previous help desk/call center experience is desired
- Spanish fluency is desired
- Basic understanding of restaurant operations is desired
- Work Relationships:-Restaurant Managers, Above Restaurant Leaders, Restaurant Team Members, other internal RSC associates
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job].
#san
J2W:CB3
Salary : $20 - $22