What are the responsibilities and job description for the IT Help Desk Support position at B2B Technology?
Our direct client is looking for IT Help Desk - IT Help Desk support resources (5 positions). Pls send me resume, rate and contact details.
Duration – 6 months with extension
Worker Location: Corporate - 002-Louisville-JeffersonKYTech Cntr
Job Title: IT Help Desk - IT Help Desk
We will need at least 3 of the 5 to be able to work Night Shift - starting around 4pm, 1 day shift is starting at 8 or 9am
Remote is OK but needs to train on site so must be local
The position is responsible for providing first level support and troubleshooting for every team member that calls or chats with the Service Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that client teams face on a daily basis.
Job Responsibilities:
• Analyze and resolve hardware, software and operational issues within our service level agreements
• Maintain a basic understanding of operational procedures
• Log all incidents into an Incident Management System with clear, concise language
• Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
• Achieve an on target or above rating on quality, service, and productivity metrics
• Follow proper escalation path when necessary to resolve issues
• Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
• Provide stellar customer service to our customers, treating every call with respect and positive energy
• Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
• Participate in all individual and group training initiatives
Knowledge an Skill Required:
• Some college preferred
• Good organizational, oral/written communication, and problem solving skills
• Good understanding of computer concepts (PC Fundamentals/Operating Systems)
• Ability to type 40 words per minute
• Minimum of 1 of year previous help desk/call center experience is desired
• Spanish fluency is desired
• Basic understanding of restaurant operations is desired
Please note the desired shift at the top of the resume (day or night or either)
Worker Location: Corporate - 002-Louisville-JeffersonKYTech Cntr
Job Title: IT Help Desk - IT Help Desk
We will need at least 3 of the 5 to be able to work Night Shift - starting around 4pm, 1 day shift is starting at 8 or 9am
Remote is OK but needs to train on site so must be local
The position is responsible for providing first level support and troubleshooting for every team member that calls or chats with the Service Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that client teams face on a daily basis.
Job Responsibilities:
• Analyze and resolve hardware, software and operational issues within our service level agreements
• Maintain a basic understanding of operational procedures
• Log all incidents into an Incident Management System with clear, concise language
• Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
• Achieve an on target or above rating on quality, service, and productivity metrics
• Follow proper escalation path when necessary to resolve issues
• Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
• Provide stellar customer service to our customers, treating every call with respect and positive energy
• Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
• Participate in all individual and group training initiatives
Knowledge an Skill Required:
• Some college preferred
• Good organizational, oral/written communication, and problem solving skills
• Good understanding of computer concepts (PC Fundamentals/Operating Systems)
• Ability to type 40 words per minute
• Minimum of 1 of year previous help desk/call center experience is desired
• Spanish fluency is desired
• Basic understanding of restaurant operations is desired
Please note the desired shift at the top of the resume (day or night or either)