What are the responsibilities and job description for the IT Help Desk position at Generis TEK Inc.?
Job Details
We have Contract role IT Help Desk for our client at Louisville KY. Please let me know if you or any of your friends would be interested in this position.
Position Details: IT Help Desk- Louisville KY Location : Louisville KY, 40203 Project Duration : 6 Months Pay rate : $15/hr. $20/hr. W2 PURPOSE OF THE POSITION
Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts)
Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000 Pizza Hut stores
POSITION FUNCTIONS
Handle inbound events 90%
Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions.
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Manage non phone/chat duties 10%
Assist with Alerts and Self- Service Incidents
Follow up on unresolved incidents
Autonomy & Supervision:
- Receives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks.
- Work is typically reviewed in detail at frequent intervals for accuracy.
KNOWLEDGE AND SKILL REQUIRED EDUCATION:
Some College preferred or equivalent experience
Preferred A , CCNA, or Net Certifications
EXPERIENCE:
Preferred customer service experience (1-2 years)
Skills and Other Requirements:
Flexible work schedule
Beginner organization skills
Beginner oral and written communication skills
Beginner problem solving ability
Beginner understanding of computer concepts (PC fundamentals, Operating systems)
Ability to type 30 words per minute
Salary : $15 - $20