Desk Side Support

Immediate need for a talented Desk Side Support . This is a 06 months contract opportunity with long-term potential and is located in Hamilton, MT (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-63551
 
Pay Range: $20 - $25/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
  Key Requirements and Technology Experience:

• Key Skills:Desktop, laptop .
• Experienced in Desktop Laptop, troubleshooting .
• Experienced in installation, configuration and OS troubleshooting .
• Experienced in Asset Management Should have experience in application support .
• Knowledge on iPhone configuration .
• Should have exposure to basic network troubleshooting .
• Exposure and understanding of ticketing tool .
• Understanding of ticketing process incident/service requests .
• Understanding of SLA and meeting targets .
• Understanding of Service desk process of logging tickets and allocation .
• Understanding of Asset/inventory record process, System & Peripherals movements etc .
• Understanding to coordinate with vendors/principles .
• Understanding of client management, user response (email/verbal) .
• Managing SLAs for its respective sites.
• Hands-on experience on ticketing application.
• Knowledge of Hardware asset management.
• Working on incidents and requests, troubleshooting hardware and software issue.
• Experience to Installation and configure operating systems, applications and software/driver updates.
• Experience on remote assistance in PC set up, upgrades, troubleshooting.
• Hands-on experience on  Microsoft excel.
• Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.
• Keeping required documents handy and updated.
• Escorting third party engineers at site.
• Smart hand request/Hands and feet support for network/printer/firewall activities etc.
• Packing and unboxing laptops.
• Quality Assurance Testing of laptops .
• Move equipment between Hub/tech Hub, Goods in and Loading Bay .
• Disposing equipment .
• Liaising  with site facilities for maintenance of the Hub/tech Hub area .
• Monthly/weekly Inventory audit .
• Placing Hardware/accessories orders and managing Threshold stock .
• Handling Customer service support .
• Deskside  Support calls .
• Receiving equipment from clients and updating stockroom.
• Managing stockroom.
• Should have worked in Manufacturing & Production line support from IT Perspective.
• Excellent communication and conversation skills  .
• Should have a great customer handling skills.  
• Able to handle unforeseen situations  .
• Can drive HCL’s value and its methodology .
• Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site. 

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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