What are the responsibilities and job description for the Service Delivery and Operations (Ops) Talent (HR) Service Desk position at Pyramid Consulting, Inc?
Immediate need for a talented Service Delivery and Operations (Ops) Talent (HR) Service Desk . This is a 06 months contract opportunity with long-term potential and is located in New York, NY (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID : 25-60968
Pay Range : $20 - $25 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities :
- The Service Delivery and Operations (Ops) Talent (HR) Service Desk is responsible for serving as a subject matter expert for Benefits, Leaves, Payroll and Talent that involves providing customers a resolution on first contact while providing a distinctive customer experience.
- The Senior Representative is expected to accurately interpret, analyze, administer, and articulate complex employee Benefits and Payroll information, inquiries, and discrepancies.
- The Senior Representative is also expected to effectively understand and explain all Talent and Leave of Absence policies, procedures, and inquiries.
- The Senior Representative ensures information provided to customers and internal processes followed are in compliance with standards (e.g. HIPAA, PII, ERISA, IRS).
- This role is responsible for educating callers and guiding employees on where information can be found on Client’s intranet site as well as resolving interactions on first contact or escalating high complex issues to the next level of support.
- While working in a call center environment, the Representative ensures that accurate documentation and summarization of all interactions is completed in the Client Case Management System.
Key Requirements and Technology Experience :
Personal LOA
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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Salary : $20 - $25
