Associate Director, Vendor Management

Immediate need for a talented Associate Director, Vendor Management. This is a 06 months contract opportunity with long-term potential and is located in Boston, MA(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-22118

Pay Range: $80 - $100/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• HM Notes: Looking for an Associate Director who has strong background in managing patient support vendors, preference would be someone with a pharma background, but would also consider someone with a vendor background. Ideal candidate will be able to hit the ground running, has previous experience with vendor change management/optimization, and is a fit with the team culture.
• Patient Support Services experience is a must
• Vendor Strategy and Oversight
• Lead day-to-day and strategic oversight of vendors supporting patient support programs.
• Develop and maintain strong vendor governance models, including business reviews, performance scorecards, escalation pathways, and service-level expectations.
• Ensure vendors are operating in alignment with contractual obligations, business requirements, quality standards, and compliance expectations.
• Partner with internal stakeholders to evaluate vendor capabilities and support vendor selection, onboarding, and transition activities.
• Define, monitor, and report on key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics.
• Identify performance gaps, risks, and process inefficiencies, and lead corrective and preventive action plans with vendors.
• Drive continuous improvement initiatives to enhance patient experience, operational efficiency, and program effectiveness.
• Conduct regular business reviews and present vendor performance insights and recommendations to leadership.
• Cross-Functional Collaboration
• Serve as a primary liaison between internal teams and external vendors to ensure alignment on program objectives, timelines, and deliverables.
• Collaborate with Patient Services, Market Access, Commercial, Legal, Compliance, Privacy, Procurement, and Finance to support vendor-related initiatives.
• Translate business needs into clear vendor requirements and operational expectations.
• Support implementation of new programs, enhancements, and process changes impacting vendor operations.
• Contract and Financial Management
• Partner with Procurement, Legal, and Finance to support contract development, amendments, renewals, and statement-of-work management.
• Monitor vendor budgets, invoices, and financial performance to ensure accurate forecasting and cost control.
• Assess vendor proposals and business cases to support investment decisions and operational planning.
• Project Management and Implementation
• Lead cross-functional projects related to vendor operations, patient support program enhancements, and new service implementations.
• Develop project plans, timelines, milestones, and stakeholder communication plans to ensure successful execution.
• Coordinate internal and external stakeholders to manage deliverables, dependencies, risks, and issue resolution.
• Track project progress against scope, timeline, and budget, and provide regular status updates to leadership.
• Support change management activities associated with vendor transitions, new program launches, and process improvements.
• Drive accountability for project deliverables and ensure timely completion of action items across teams.
• Compliance and Risk Management
• Ensure vendor activities comply with all applicable healthcare, privacy, legal, and regulatory requirements, as well as company policies and procedures.
• Support audit readiness and participate in vendor audits, inspections, and risk assessments as needed.
• Escalate issues appropriately and drive timely resolution of compliance, operational, or service-related concerns.
• Maintain documentation and governance practices required for effective oversight.

Key Requirements and Technology Experience:

• Key skills; "Patient Support ", "Vendor Management", “Reimbursement Support”, "Patient Access", "Vendor Governance"
• Bachelor’s degree in business, healthcare administration, life sciences, or related field.
• 8 years of experience in vendor management, patient services, market access, specialty pharmacy, reimbursement support, or related healthcare/pharmaceutical operations.
• Experience with vendor transitions, program launches, and operational transformation initiatives.
• 3 years of experience in project leadership, or cross-functional leadership role.
• Demonstrated experience managing third-party vendors in a regulated healthcare or pharmaceutical environment.
• Strong knowledge of patient support program operations, including hub services, reimbursement support, access services, and patient engagement models.
• Experience developing and monitoring KPIs, SLAs, and vendor performance scorecards.
• Strong communication, negotiation, and relationship management skills.
• Proven ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment.
• Advanced degree (MBA, MPH, or related field).
• Experience in rare disease, specialty therapeutics, or complex patient support programs.
• Familiarity with regulatory and compliance requirements relevant to patient services and vendor oversight.
• Experience with vendor transitions, program launches, and operational transformation initiatives.
• Core Competencies
• Strategic thinking
• Vendor governance and accountability
• Operational excellence
• Risk identification and mitigation
• Cross-functional collaboration
• Executive communication
• Analytical and data-driven decision-making
• Patient-centered mindset
• Working Conditions / Travel
• Ability to travel periodically for vendor site visits, internal meetings, and business reviews, as needed.
• Hybrid work environment, depending on company policy and business needs.

Our client is a leading Biotech Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.